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新职业英语1酒店英语Unit3Unit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure78ListeningScri

ptTask1Matchtheserviceswiththeircorrespondingpictures.ABCDEOrderingataxiBookingtheaterticketsDoingbellserviceOfferingtouris

tinformationArrangingatourbusUnit3BellServiceTask2Writeeachofthewordsunderitscorrespondingpicture.trunktagcartluggageliftlobbylobby

trunkluggagetagcartliftUnit3BellServiceTask3Whatspecificpositionsareincludedintheconciergesection?Whatisthemaindutyforeachposit

ion?hotelrepresentativebellmandoormanreceivingguestsattheairportcarryingluggageforguestsstandingoutsidethegatewelcomingguests.Unit3BellSer

viceTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatdutiesdoestheconciergeperform?2.Doyouknowanyspecialserv

icethattheconciergemayprovide?ReadingUnit3BellServiceReadingThemaindutiesoftheconciergearedoingbellserviceandpro

vidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform?Unit3BellServiceReadingTheconciergemayg

ivedirectionstotouristattractions,bookplaneticketsforguests,rentcarsandordertaxisforguests.SuggestedAnswers2.Doyouknowanyspecialservi

cethattheconciergemayprovide?Unit3BellServiceConcierge1Conciergeserviceisacommonpracticethroughoutthehotel.Asman

yguestserviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialattentionaguestwouldnototherwiserece

ive.Thusmoststar-ratedhotelsarestressinggreatimportanceonconciergeservice.ReadingUnit3BellService大家有疑问的，可以询问和

交流可以互相讨论下，但要小声点Concierge2Thebasicdutiesoftheconciergestaffaretodobellserviceandtoattendtoguests’specialneedswhicharenotprovidedbythehotel.ReadingUni

t3BellServiceConcierge3Indoingbellservicetheconciergeattendstheguestsfromtheirfirststepintothehoteltothefinalroomdestination.Onthe

guests’arrival,thebellmancarriestheirluggagefromthecar.Heleavestheluggageonthelobbyflooruntiltheguestsfinishregistering.Thenthebellmanaccompaniest

heguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellmanchecksthefacilitiesandcleanlinessintheroom.Hewillalsoexplainsomespecialfeaturesofth

ehotel,andshowhowtousecertainfacilities.Normallythebellmanpointsoutsomeself-serviceitemsespecially,fo

rexample,theminibarorthein-roomsafe,incaseunnecessarydisputeariseswhentheguestscheckout.ReadingUnit3BellServiceConcierge4Besidesthebellservi

ce,theconciergealsoprovidesinformationservice.Theyshouldknowthesurroundingcommunityaswellasthehotelverywell.Usuallytheconciergepro

videsdirectionsandinformationaboutlocalattractionsandfacilities.Actuallytheconciergeassistsguestswithalotmoretaskslikemaking

restaurantreservations,arrangingforcarrentals,bookingticketstospecialeventsandassistingwithvarioussightseeingarrangements.ReadingUnit3BellServi

ceConcierge5Ascanbeseenabove,theconcierge’sjobisplayingamoreandmoreimportantroleinprovidingqualityse

rviceforguests.Aconciergeneedstobeabletodoanumberoftaskswithgreatefficiencyandperhapsatthesametime.Thusitis

achallengingjobtobeaqualifiedconcierge.ReadingUnit3BellServicethroughoutprep.遍及······地区；遍及······场所e.g.Themu

seumisopendailythroughouttheyear.这个博物馆一年到头每天都开放。Readinge.g.Althoughitisasmallcompany,ithassuccessfullysolditsproductsthroughoutth

eworld.虽然这家公司很小，但是它成功地把它的产品推销到世界各地。Unit3BellServicestressv.强调e.g.Asateacher,hestressedtheimportanceofagoodeducatio

n.作为一名教师，他强调教育的重要性。e.g.Thesupervisorstressedthatthebellmenmustwelcometheguestwithasmile.主管强调，行李员应该必须对客人笑脸相迎。Re

adingUnit3BellServiceattendto处理e.g.Themanagerneedstoattendtothismatterimmediately.经理应该马上处理此事。e.g.Ihavesomeurgentbusinesstoatt

endto.我有一些紧急事情要处理。ReadingUnit3BellServiceaccompanyv.陪伴；伴同e.g.Imustaskyoutoaccompanymetothepolicestationtoclarifythematter.我必须让你陪我去警察局澄清此事。e.g.Thes

uperstarisalwaystravellingaccompaniedbyadozenofbodyguards.这个明星出行时总是有很多保镖相随。ReadingUnit3BellServicedisputen.争执；争端e.g.Themanagersweretalkingwithsomewo

rkerleadersaboutthepaydisputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.Wehavetherighttoknowtheresultofthedisputeoverworkinghours.我们

有权利知道有关工作时间争议的结果。ReadingUnit3BellServicearisev.发生e.g.Anewcrisishasariseninthesmallcountry.这个小国又出现了新的危机。e.g.No

injuriesarosefromtheroadaccident.在这次交通事故中没有人员伤亡。ReadingUnit3BellServicesurroundingadj.周围的e.g.Threeteamsofvillagerssetouttolookforthemissingchildrenin

thesurroundingareas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leafletshadbeengiventothepeopleinthesurroundingcommunity.周围的社区已经发放了传单。ReadingUnit

3BellServicechallengingadj.有挑战性的e.g.Theteacherwasastonishedtohearsuchchallengingquestionsraisedbythatq

uietboy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的问题。e.g.WhatI’mlookingforisareallychallengingjob.我想要一份真正具有挑战性的工作。ReadingUnit3BellServiceq

ualifiedadj.有资格的；适合的e.g.She’swellqualifiedforthejobconsideringhereducationbackground.考虑到她的教育背景，她非常适合这份工作。e.g.Weneedaq

ualifiedpersontobetheleader.我们需要一个有资格的人来当领导。ReadingUnit3BellService礼宾员1礼宾服务是酒店业普遍设置的服务。由于很多酒店服务已经变得计算机化和标

准化，礼宾服务经常给予客人从其他途径无法得到的特殊关注。因此，许多星级酒店都十分重视这一服务。ReadingUnit3BellService礼宾员2礼宾处员工的基本职责是提供行李服务以及满足客人提出的超越酒店经营范围的各种特殊要求。ReadingUnit3Bell

Service礼宾员3行李服务从礼宾员迎候客人开始，直到客人最后入住客房结束。客人一到，行李员就将其行李从车上搬进酒店。在客人办完登记入住手续前，行李应放在大堂内。然后，行李员提着行李，陪同客人到客房。进房后，行李员首先检查房内设施和客房的清洁情况。他还会介绍本酒店的某些特色服务，并告知

客人如何使用房内的某些设施。通常情况下，行李员会特别指出一些自助服务设施的使用，如迷你吧或保险柜，以避免客人在结账离店时产生不必要的分歧。ReadingUnit3BellService礼宾员4除了行李服务，礼宾员还为客人提供信息服务。他们必须熟悉酒店和周边社区的情况，因为他们经常要告知客人

去当地的旅游景点和某些设施的路线，并提供相关的信息。实际上，礼宾员为客人提供更多的其他服务，如餐厅预订、租车、特殊活动的订票工作、安排各种旅游活动。ReadingUnit3BellService礼宾员5由此可见，礼宾服务在为客人提供优质服务中发

挥着越来越重要的作用。礼宾员需要高效且同时完成多个任务。所以，要成为一名合格的礼宾员具有极大的挑战性。ReadingUnit3BellServiceTask2Readthepassageandtickoffthedutiesoftheconciergementionedinthepass

age.Reading√√√√√√√Unit3BellServiceTask3Readthepassageagainandputthestepsinthejobprocedureofthebellmaninthecorrectorder.ReadingA.Showingtheguesti

ntohis/herroomB.Waitingfortheguestuntilhe/shefinishescheckinginC.CarryingluggagefortheguestD.CheckingroomcleanlinessE.Intr

oducingroomfacilitiesandhotelservicesCorrectorder:_________________________CBADEUnit3BellServiceTask4Ma

tcheachofthefollowingEnglishphraseswithitsChineseversion.ReadingKey:a-Cb-Ec-Gd-Fe-Af-Bg-Hh-DUnit3BellServiceTask1Listen

tofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.Listening√√√√√Unit3BellServiceTask2Mr.Williams

isaskingthebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.Listening√√√√Unit3BellSe

rviceBellman(B):Mr.Williams,yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIasky

ousomequestions?B:Pleasefeel(1)__________toask.W:IhearChinesefoodisdelicious.Canyou(2)_______somenicerestaurants?B:Sure.Actuallythere’saveryniceChin

eserestaurantinourhotelonthesecondfloor.Thereyoucan(3)________differentChinesefood.Task3Listentothecon

versationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.Listeningcopyingrecommendfreefaxingtrylug

gagestandbusinesscenterInformationDeskUnit3BellServiceW:Soundsgreat.I’llgothere.Andhaveyougota(4)_______?I’llhavealotofpaper

worktodo,yousee.W:Yes.It’sonthefirstfloor.Itprovidesallnecessaryservicessuchas(5)_______andprinting,tr

anslatingand(6)________.W:Great.IguessI’llhavearelativelyeasytimeherewiththehelpofthestaffinthebusinesscenterh

ere.Bytheway,wherecanIgetabrochureofyourhotel?B:Youcangetitfromthe(7)_________inthelobby.Oh,hereweare.Thisisyour

room,Mr.Williams.WhereshouldIputyourluggage?W:Justleaveitonthe(8)________.Thankyouverymuchforyourhelp.Andthisisforyou.B:Thankyou

,Mr.Williams.Hopeyou’llenjoyyourstay.ListeningKeyUnit3BellServiceKey(1)free(2)recommend(3)try(4)businesscenter

(5)copying(6)faxing(7)InformationDesk(8)luggagestandTask3ListentotheconversationinTask2againandfillintheblanks

withthewordsorexpressionsprovidedinthebox.ListeningUnit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickingu

phisluggage.Listentotheconversationandfillintheformwiththeinformationyouhear.ListeningDavidGreen80111:30TwosuitcasesUnit3BellService

□1.Thebellmanhelpstheguestpackhisluggage.□2.Theguestcarriesthehandbaghimselfbecausethere’sprobablysomethingvaluableint

hebag.□3.Theguestwillbeabletogethisluggagewiththeclaimtag.□4.Thebellmanstorestheguest’sluggageattheFrontDeskbeforehepicksitup.Task5List

entotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningFTTFUnit3BellServiceSpea

kingTask1Readandpracticetheconversationinpairs.Unit3BellServiceSpeakingTask1Readandpracticetheconversationinpairs.Unit3BellServiceSpeakin

gTask2Mr.LeearrivesatHyattHotel.Thebellmancomesovertohelphimwithhisluggage.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveni

nthebox,andthenactitoutinpairs.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):Goodmorning,s

ir.WelcometoHyattHotel.Guest(G):Goodmorning.Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesofluggagealto

gether?G:Yes.That’sright.B:Letmegetaluggagecartforyou.Pleasewaitasecond…Sorrytohavekeptyouwaiting.Th

iswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonafteryoufinishcheckingin.G:Thanks.SpeakingUnit3BellServi

ceSuggestedSampleB:Mr.Lee,yourroomisonthe10thfloor.Thiswaytothelift,please.G:CanIaskyouaquestion?DoyouhaveInternetaccessintheguest

room?B:Yes.EveryroomisequippedwithbroadbandInternet.You’llfinditveryconvenienttodobusinessonline.G:Great.Byt

hewayistheInternetservicefreeofcharge?B:Yes,it’sfreeofcharge...Hereweare.MayIhaveyourkeycard,please?L

etmeopenthedoor.Thisisyourroom,Mr.Lee.Here’syourkeycard.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.B:

You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceSpeakingTask3ThebellmanisintroducingsomeservicesthatMr.andMrs.Will

iamsareinterestedin.Thesentencesinthefollowingboxarewhatthebellmanintroduces.ThinkabouthowMr.andMrs.Williams

askabouttheseservices,andthenactouttheconversationbetweenthecoupleandthebellman.Wehavealargeswimmingpool.Afteraswim,youcan

takeamassage.Ourbeautyparlorisonthesecondfloor.Theirserviceenjoysagoodreputationamongtheladyguests.Attheendofyourstayify

ouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):WelcometoShangri-LaHotel,si

randmadam.Mr.Williams(Mr.):Thanks.B:Letmecarrytheluggageforyou.Mr.:Thankyou.B:Areyouhereonbusinessoronholiday?Mr.:We’rehereonbusiness.B

ytheway,whatcanwedoafterabusyandtiringday?B:Oh,wehavealargeswimmingpool.Afteraswim,youcantakeamassage.Mr.:Soundsg

reat.Isupposethemassagewillbeveryrelaxing.B:Rightyouaresir.Mrs.Williams(Mrs.):Doyouhaveabeautyparlor?SpeakingUnit3Bell

ServiceB:Yes.Ourbeautyparlorisonthesecondfloor.Theirserviceenjoysagoodreputationamongtheladyguests.Mrs.:

Great.I’llhavemyhairdonethisevening.Bytheway,we’dliketobuysomethingforourchildren.Canyousuggestsomeplaces?B:Sure.Attheendofyourstay,ifyouwanttobuy

somesouvenirs,youcangototheshopbesidethelobby.Mrs.:That’llbeveryconvenient.B:Yes.Hereweare.Thisisyourroom.AnythingelseIcandoforyou,sirandmadam?Mr

.:No.Thankyouforyourhelp.B:You’rewelcome.Enjoyyourstaywithus.Goodbye.Mr.&Mrs.:Goodbye.SpeakingUnit3BellServiceSugges

tedSampleSpeakingTask4Role-playthefollowingsituationaccordingtotheinformationprovidedinthefollowingboxes.Bellman:Greeta

ndwelcometheguest.Confirmandcarrytheluggage.ShowtheguesttotheFrontDesk.Gettotheguestroom.IntroducetheswimmingpoolandChineserestaurant.Saygoodbyet

otheguest.Mr.Williams:Greet.Thankthebellmanforcarryingtheluggage.Finishregistration.Askaboutsomeservicesinth

ehotel,suchasswimmingpoolandChineserestaurant.Gettotheguestroom.Expressthanks.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B

):Goodevening,sir.WelcometoShangri-LaHotel.Guest(G):Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.

B:Soyou’vegotfourpiecesaltogether?G:Yes.That’scorrect.B:Letmecarrytheluggagecartforyou.ThiswaytotheFrontDesk,pl

ease.I’llshowyoutoyourroomsoonafteryoufinishcheckingin.G:Thanks.B:Mr.Green,yourroomisonthe11thfloor.Thiswaytothelift,please.G:Ienjoyswimming.Do

youhaveaswimmingpool?SpeakingUnit3BellServiceSuggestedSampleB:Yes.Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolisespeciallygood.Youcanenjoy

freshairthere.G:Soundinteresting.I’llgothere.AndIhearChinesefoodisdelicious.Doyouhaveagoodrestaurant

here?B:Surewedo.There’saChineserestaurantonthesecondfloor.Thereyoucantrydifferentbutdeliciousfood.Hereweare.Ma

yIhaveyourkeycard,please?Letmeopenthedoor.B:Thisisyourroom,Mr.Green.Here’syourkeycard.AnythingelseIcandoforyou?G:N

omore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceWritingTask1Mr.Williamsplanstospendhis10

thweddinganniversarywithhiswifeinShangri-LaHotel.Hewritesanemailtotheconciergeinquiringaboutnecessaryinformation.Readthisemail

.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Williams.Pleasecompletethemailwiththewordsandphras

esgivenbelow.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Williams.Pleasec

ompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Willia

ms.Pleasecompletethemailwiththewordsandphrasesgivenbelow.SuggestedAnswersUnit3BellServiceWritingSugges

tedAnswers(1)located(2)close(3)shuttle(4)freeofcharge(5)atyourrequest(6)heated(7)view(8)selected(9)experience(10)brochure(11)freeUnit3BellServiceP

rojectProjectGuidelinesThisprojectaimstogothroughtheprocessofbellservicetheconciergemainlyoffers.Thewholet

askisdividedintothreesteps.StepOnefocusesonaresearchofthefeaturesandservicesofalocalfive-starhotel.StepTwogivesapresentationofthespecialfeaturesandse

rvicesofthehotel.StepThreecallsforacompleterole-playofthebellservice.PleasefollowtheTaskDescriptiontocomplete

theproject.Unit3BellServiceProjectTaskDescriptionStepOne•Organizesmallgroupsof3or4studentsinyourclass.•Lookupin

formationonalocalfive-starhotel,includingitslocationandgeneralintroduction.•Focusonthespecialfeaturesofthehote

l,e.g.recreationalfacilities,restaurants,guestrooms,etc.Unit3BellServiceProjectTaskDescriptionStepTwo•Worki

nthesamegroup.•Makeathoroughinvestigationontwoorthreespecialfeaturesorservicesofthehotel.•Chooseonestudentineachgrouptogiveapresentationofthefeatu

resyouworkedoninStepOne;usemultimediaaidifpossible.Unit3BellServiceProjectTaskDescriptionStepThree•Workstillint

hesamegroup.•Preparearole-playofthewholeprocedureofthebellservice.•UsetheinformationofspecialfeaturesofthehotelyouobtainedinStepOnea

ndStepTwowhenthebellmanintroduceshotelservices.Unit3BellServiceVocabularyandStructureTask1Matchthewordsintheboxwiththeirdefinitions.sightseeingbellm

anconciergearisestressbellmanconciergestresssightseeingariseUnit3BellServiceVocabularyandStructureTask2WritetheChinesenamesforthefollowinghotels.喜

来登酒店希尔顿酒店万豪酒店东方君悦大酒店威斯汀酒店香格里拉酒店丽兹卡尔顿酒店皇冠假日酒店国际假日酒店Unit3BellServiceVocabularyandStructureTask3Fillineach

blankwiththeappropriateformofthewordgiveninbrackets.1.Thepolicehadsearchedthestationandthe____________(

surround)area,butstillcouldn’tfindthemissingboy.2.It’ssaidthatourbosslivesinabighousewithan____________(attra

ction)garden.3.Becarefulwiththesuitcase.There’ssomething___________(value)inside.4.I’lltellthechiefconciergetomaketravel_____________

(arrange)foryourgroupassoonaspossible.5.Mr.Pan,mayIhaveyour__________(arrive)date,please?surroundingattractivevaluablearrangements

arrivalUnit3BellServiceVocabularyandStructureTask4Completethesentenceswiththeexpressionsinthebox.1.Y

ou’dbettertakethekeys__________________I’mout.2.—I’vealreadymadeupmymind.—Well,_______________Idon’tthinkthere’sanypointdiscussingi

t.3.Takeyourmobilephonewithyou,just_________.4.Ringthealarmbellonthewall____________fire.5.I’vewrittendownalltheexpensesduringourstayhere______

____________theyoverchargeus.incaseincaseofinthatcaseincaseinthatcaseincaseincaseofincaseUnit3BellServiceVoca

bularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.•Theconvenientstoresnexttoourhotelopen•

roundtheclock.A.我们酒店旁的便利店出售钟表。B.我们酒店旁的便利店在整点钟开始营业。C.我们酒店旁的便利店24小时营业。D.我们酒店旁全天营业的商店很方便。CUnit3BellServiceVocabularyandStruct

ureTask5ChoosethebestChinesetranslationforeachsentence.2.DoyouhaveaLostandFoundDesk?Mypurseismissing.A.你们有人捡到一张桌子吗？我的钱

包在里面。B.你们这里有失物招领处吗？我的钱包丢了。C.你们有失而复得的桌子吗？我的钱包丢了。D.你们有人丢了一张桌子吗？我找到了一张，但没有钱包。BUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslati

onforeachsentence.3.Werunacourtesybusfromtheairporttothehotel.A.我们有从机场到酒店的免费巴士。B.我们有从机场到酒店的礼宾巴士。C.我们礼节性地开通从机场到酒店的巴士。D.我们开着从机场到酒

店的免费巴士。AUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.4.Asmanyguestse

rviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.•由于很多酒店服务已经变得计算机化和标准化，礼宾服务经常给

•予客人无法得到的特殊关注。B.随着很多酒店服务变得越来越计算机化和标准化，礼宾服务经常给客人提供特殊关注。C.随着很多酒店服务变得越来越计算机化和标准化，礼宾员经常给客人提供酒店不能提供的特殊服务。D.酒店服务由于使用了计

算机，变得非常标准化，因此礼宾服务经常给客人提供酒店无法提供的一些服务。AUnit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.L

isteningScriptDialog1:Conciergestaff:Goodevening,sirandmadam.WhatcanIdoforyou?Guest:MywifeandIwouldliketogoonatourofthecity.Couldyouintrodu

cesomescenicspotshereinHangzhou?Dialog2:Guest:Thisisourlastdayhere.Mygroupoftouristswouldliketohavealookatthebeautifulcoastline.Couldyouhelpmefi

ndabus?Conciergestaff:Sure.Ourhotelhastourbusesthatcancarryyouwhereveryouwanttogo.Pleasefilloutthisformfirs

t.Unit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningScriptDialog3:Bellman:You’ve

gotfivepiecesofbaggagealtogether.Isthatright?Guest:Yes.Theyareallhere.Dialog4:Guest:WherecanIhavemyhairdone?C

onciergestaff:Youcangotoourbeautyparloronthe5thfloor.Dialog5:Guest:I’mpickingupmyparentsattheairportthismorning.Canyoupossiblyhelptohi

reataxiforme?Conciergestaff:Sure.Yournameandroomnumberplease?Unit3BellServiceTask2Mr.Williamsisaskingthebellmanaboutsomehote

lservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.ListeningScriptScriptBellman(B):Mr.William

s.Yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Pleasefeelfreetoask.W:IhearChinesefo

odisdelicious.Canyourecommendsomenicerestaurants?B:Sure.Actuallythere’saveryniceChineserestaurantinourhotelonthesecondfloor.Thereyoucantr

ydifferentChinesefood.Unit3BellServiceListeningScriptScriptW:Soundsgreat.I’llgothere.Andhaveyougotabusinesscente

r?I’llhavealotofpaperworktodo,yousee.W:Yes.It’sonthefirstfloor.Itprovidesallnecessaryservicessuchascopyingandpr

inting,translatingandfaxing.W:Great.IguessI’llhavearelativelyeasytimeherewiththehelpofthestaffinthebusinesscenterhere.Bythe

way,wherecanIgetabrochureofyourhotel?B:YoucangetitfromtheInformationDeskinthelobby.Oh,hereweare.Thisisyourroom,Mr.Williams.WhereshouldIpu

tyourluggage?W:Justleaveitontheluggagestand.Thankyouverymuchforyourhelp.Andthisisforyou.B:Thankyou,Mr.Williams.Hopeyou’llen

joyyourstay.Task2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmen

tionedintheconversation.Unit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheco

nversationandfillintheformwiththeinformationyouhear.ListeningScriptScriptBellCaptain(C):ThisistheBellCaptain’sDesk.MayIhelpyou?

Guest(G):Yes.I’mgoingtocheckoutsoon.Couldyoupickupmyluggage?C:Certainly,sir.MayIhaveyournameandroomnumber,pl

ease?G:It’sDavidGreeninRoom801.C:Room801.Mr.Green,whattimeareyoucheckingout?G:Ataround11:30.C:At11:30.Letmesee.It’salmost11o’clock.Couldyoumakes

ureyourbagsareallpacked?G:Sure.Unit3BellServiceScriptC:I’llsendabellmantoyourroomatonce.Pleasewaitforawhile.(Thebellmancomesforth

eluggage.)Bellman(B):Goodmorning,Mr.Green.I’vecomeforyourluggage.G:Thankyou.Couldyoutakethesetwosuitcases,please?I’lltakethehandbagwithme.B:OK.Soj

ustthesetwosuitcases?G:Yes.B:Isthereanythingvaluableorfragileinthem?G:No.(Theygettothelobby.)B:Thisisyourclaimtag,Mr.Green.We’ll

keepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.G:OK.Thankyouverymuch.B:You’rewelcome.Ihopeyouhaveenjoyedyourstaywithus.ListeningScriptT

ask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversationandfillintheformwiththeinfo

rmationyouhear.Unit3BellServiceThankYou!酒店英语１ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院