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新职业英语1酒店英语Unit3Unit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructu

re78ListeningScriptTask1Matchtheserviceswiththeircorrespondingpictures.ABCDEOrderingataxiBookingtheaterticketsDoing

bellserviceOfferingtouristinformationArrangingatourbusUnit3BellServiceTask2Writeeachofthewordsunderitscorrespondingpicture.trunkt

agcartluggageliftlobbylobbytrunkluggagetagcartliftUnit3BellServiceTask3Whatspecificpositionsareincludedinthec

onciergesection?Whatisthemaindutyforeachposition?hotelrepresentativebellmandoormanreceivingguestsattheairport

carryingluggageforguestsstandingoutsidethegatewelcomingguests.Unit3BellServiceTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatduti

esdoestheconciergeperform?2.Doyouknowanyspecialservicethattheconciergemayprovide?ReadingUnit3BellServiceReadingThemaindutiesoftheconcierge

aredoingbellserviceandprovidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform?Unit3BellSe

rviceReadingTheconciergemaygivedirectionstotouristattractions,bookplaneticketsforguests,rentcarsandordertaxisforgue

sts.SuggestedAnswers2.Doyouknowanyspecialservicethattheconciergemayprovide?Unit3BellServiceConcierge1Conciergeservic

eisacommonpracticethroughoutthehotel.Asmanyguestserviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialatte

ntionaguestwouldnototherwisereceive.Thusmoststar-ratedhotelsarestressinggreatimportanceonconciergeservice.Read

ingUnit3BellService大家有疑问的，可以询问和交流可以互相讨论下，但要小声点Concierge2Thebasicdutiesoftheconciergestaffaretodobellservicea

ndtoattendtoguests’specialneedswhicharenotprovidedbythehotel.ReadingUnit3BellServiceConcierge3Indoingbellservicetheconcierge

attendstheguestsfromtheirfirststepintothehoteltothefinalroomdestination.Ontheguests’arrival,thebellmancarriestheirluggagefromthecar.Heleavesthe

luggageonthelobbyflooruntiltheguestsfinishregistering.Thenthebellmanaccompaniestheguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellm

anchecksthefacilitiesandcleanlinessintheroom.Hewillalsoexplainsomespecialfeaturesofthehotel,andshowhowtousecertainfacilities.Normallythebellmanpoint

soutsomeself-serviceitemsespecially,forexample,theminibarorthein-roomsafe,incaseunnecessarydisputeariseswhentheguestscheckout.ReadingUnit3BellS

erviceConcierge4Besidesthebellservice,theconciergealsoprovidesinformationservice.Theyshouldknowthesurroundingcommunit

yaswellasthehotelverywell.Usuallytheconciergeprovidesdirectionsandinformationaboutlocalattractionsandfacilit

ies.Actuallytheconciergeassistsguestswithalotmoretaskslikemakingrestaurantreservations,arrangingforcarrentals,bookin

gticketstospecialeventsandassistingwithvarioussightseeingarrangements.ReadingUnit3BellServiceConcierge5Ascanbeseenabove,theconcierge’sjobis

playingamoreandmoreimportantroleinprovidingqualityserviceforguests.Aconciergeneedstobeabletodoanumberoftaskswith

greatefficiencyandperhapsatthesametime.Thusitisachallengingjobtobeaqualifiedconcierge.ReadingUnit3BellServicethroughoutprep.遍及······地区；遍及······场

所e.g.Themuseumisopendailythroughouttheyear.这个博物馆一年到头每天都开放。Readinge.g.Althoughitisasmallcompany,ithassuccessfullysolditsproductsthrougho

uttheworld.虽然这家公司很小，但是它成功地把它的产品推销到世界各地。Unit3BellServicestressv.强调e.g.Asateacher,hestressedtheimportanceofag

oodeducation.作为一名教师，他强调教育的重要性。e.g.Thesupervisorstressedthatthebellmenmustwelcometheguestwithasmile.主管强调，

行李员应该必须对客人笑脸相迎。ReadingUnit3BellServiceattendto处理e.g.Themanagerneedstoattendtothismatterimmediately.经理应该马上处理此事。e.g.Ihavesomeu

rgentbusinesstoattendto.我有一些紧急事情要处理。ReadingUnit3BellServiceaccompanyv.陪伴；伴同e.g.Imustaskyoutoaccompanymetot

hepolicestationtoclarifythematter.我必须让你陪我去警察局澄清此事。e.g.Thesuperstarisalwaystravellingaccompaniedbyadozenofbodyguards.这个明星出行时总是有很多保镖相随

。ReadingUnit3BellServicedisputen.争执；争端e.g.Themanagersweretalkingwithsomeworkerleadersaboutthepaydisputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.Wehavetheright

toknowtheresultofthedisputeoverworkinghours.我们有权利知道有关工作时间争议的结果。ReadingUnit3BellServicearisev.发生e.g.Anewcrisishasariseninthesm

allcountry.这个小国又出现了新的危机。e.g.Noinjuriesarosefromtheroadaccident.在这次交通事故中没有人员伤亡。ReadingUnit3BellServicesurroundi

ngadj.周围的e.g.Threeteamsofvillagerssetouttolookforthemissingchildreninthesurroundingareas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leafletshadbeengiventothepe

opleinthesurroundingcommunity.周围的社区已经发放了传单。ReadingUnit3BellServicechallengingadj.有挑战性的e.g.Theteacherwasastonishedtohearsuchchalleng

ingquestionsraisedbythatquietboy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的问题。e.g.WhatI’mlookingforisareallychallengingjob.我想要一份真正具有挑战性的工作。Re

adingUnit3BellServicequalifiedadj.有资格的；适合的e.g.She’swellqualifiedforthejobconsideringhereducationbackg

round.考虑到她的教育背景，她非常适合这份工作。e.g.Weneedaqualifiedpersontobetheleader.我们需要一个有资格的人来当领导。ReadingUnit3BellService礼宾员1礼宾服务是酒店业普遍设置的服务。由于很多酒店服务已

经变得计算机化和标准化，礼宾服务经常给予客人从其他途径无法得到的特殊关注。因此，许多星级酒店都十分重视这一服务。ReadingUnit3BellService礼宾员2礼宾处员工的基本职责是提供行李服务以及满足客人提出的超越酒店经营范围的各种特殊要

求。ReadingUnit3BellService礼宾员3行李服务从礼宾员迎候客人开始，直到客人最后入住客房结束。客人一到，行李员就将其行李从车上搬进酒店。在客人办完登记入住手续前，行李应放在大堂内。然后，行李员提着行李，陪同客人到客房。进房后，行李员首先检查房内设施和客房的清洁情况。他还会介

绍本酒店的某些特色服务，并告知客人如何使用房内的某些设施。通常情况下，行李员会特别指出一些自助服务设施的使用，如迷你吧或保险柜，以避免客人在结账离店时产生不必要的分歧。ReadingUnit3BellService礼宾员4除了行李服务，

礼宾员还为客人提供信息服务。他们必须熟悉酒店和周边社区的情况，因为他们经常要告知客人去当地的旅游景点和某些设施的路线，并提供相关的信息。实际上，礼宾员为客人提供更多的其他服务，如餐厅预订、租车、特殊活动的订票工作、安排各种旅游活动。ReadingUnit3Be

llService礼宾员5由此可见，礼宾服务在为客人提供优质服务中发挥着越来越重要的作用。礼宾员需要高效且同时完成多个任务。所以，要成为一名合格的礼宾员具有极大的挑战性。ReadingUnit3BellServiceTask2Readthepassagea

ndtickoffthedutiesoftheconciergementionedinthepassage.Reading√√√√√√√Unit3BellServiceTask3Readthepassageagainandputth

estepsinthejobprocedureofthebellmaninthecorrectorder.ReadingA.Showingtheguestintohis/herroomB.Waitingforthegue

stuntilhe/shefinishescheckinginC.CarryingluggagefortheguestD.CheckingroomcleanlinessE.Introducingroo

mfacilitiesandhotelservicesCorrectorder:_________________________CBADEUnit3BellServiceTask4MatcheachofthefollowingEnglishphrase

swithitsChineseversion.ReadingKey:a-Cb-Ec-Gd-Fe-Af-Bg-Hh-DUnit3BellServiceTask1Listentofiveshortdialogsanddecidewha

teachdialogisaboutandmark(√)whereappropriate.Listening√√√√√Unit3BellServiceTask2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhe

hasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.Listening√√√√Unit3BellServiceBellman(B):Mr.Williams,y

ourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:P

leasefeel(1)__________toask.W:IhearChinesefoodisdelicious.Canyou(2)_______somenicerestaurants?B:Sure.Actuallythere’saveryniceChineseres

taurantinourhotelonthesecondfloor.Thereyoucan(3)________differentChinesefood.Task3ListentotheconversationinTask2againandfillintheblanksw

iththewordsorexpressionsprovidedinthebox.ListeningcopyingrecommendfreefaxingtryluggagestandbusinesscenterInformationDeskUnit3Be

llServiceW:Soundsgreat.I’llgothere.Andhaveyougota(4)_______?I’llhavealotofpaperworktodo,yousee.W:Yes.It’sonthefirstfloor.Itprovidesallnecessaryse

rvicessuchas(5)_______andprinting,translatingand(6)________.W:Great.IguessI’llhavearelativelyeasytimeherewiththehel

pofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyourhotel?B:Youcangetitfromthe(7)_________inthelobby.Oh,hereweare.T

hisisyourroom,Mr.Williams.WhereshouldIputyourluggage?W:Justleaveitonthe(8)________.Thankyouverymuchf

oryourhelp.Andthisisforyou.B:Thankyou,Mr.Williams.Hopeyou’llenjoyyourstay.ListeningKeyUnit3BellServiceKey(1)free(2)recommend(3)try(4

)businesscenter(5)copying(6)faxing(7)InformationDesk(8)luggagestandTask3ListentotheconversationinTask2againan

dfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit3BellServiceTask4Aguestcallstheconc

iergedeskaskingforhelpofpickinguphisluggage.Listentotheconversationandfillintheformwiththeinformationyouhear.ListeningDavidGreen80111:30Two

suitcasesUnit3BellService□1.Thebellmanhelpstheguestpackhisluggage.□2.Theguestcarriesthehandbaghimselfbecausethere’sprobablysomet

hingvaluableinthebag.□3.Theguestwillbeabletogethisluggagewiththeclaimtag.□4.Thebellmanstorestheguest’sluggageatthe

FrontDeskbeforehepicksitup.Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfal

se(F).ListeningFTTFUnit3BellServiceSpeakingTask1Readandpracticetheconversationinpairs.Unit3BellServiceSpeakingTask1R

eadandpracticetheconversationinpairs.Unit3BellServiceSpeakingTask2Mr.LeearrivesatHyattHotel.Thebellmancomesovertohelphimwithh

isluggage.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox,andthenactitoutinpa

irs.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):Goodmorning,sir.WelcometoHyattHotel.Guest(G):Goodmorning.Thankyou.B:Doyouh

aveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesofluggagealtogether?G:Yes.That’sright.B:Letmegetaluggagecartforyou.Pleasewait

asecond…Sorrytohavekeptyouwaiting.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonafteryoufinishcheckingin.G:Thanks.SpeakingUnit3BellServic

eSuggestedSampleB:Mr.Lee,yourroomisonthe10thfloor.Thiswaytothelift,please.G:CanIaskyouaquestion?DoyouhaveInt

ernetaccessintheguestroom?B:Yes.EveryroomisequippedwithbroadbandInternet.You’llfinditveryconvenienttodobusinesso

nline.G:Great.BythewayistheInternetservicefreeofcharge?B:Yes,it’sfreeofcharge...Hereweare.MayIhaveyourkeycard,please?Letmeopenthedoor.Thi

sisyourroom,Mr.Lee.Here’syourkeycard.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.H

aveagoodrest.SpeakingUnit3BellServiceSpeakingTask3ThebellmanisintroducingsomeservicesthatMr.andMrs.Williamsareinterested

in.Thesentencesinthefollowingboxarewhatthebellmanintroduces.ThinkabouthowMr.andMrs.Williamsaskabouttheseservices,andthenactouttheconver

sationbetweenthecoupleandthebellman.Wehavealargeswimmingpool.Afteraswim,youcantakeamassage.Ourbeautyparlorisonthesecondfloor.Th

eirserviceenjoysagoodreputationamongtheladyguests.Attheendofyourstayifyouwanttobuysomesouvenirs,youcango

totheshopbesidethelobby.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):WelcometoShangri-LaHotel,sirandma

dam.Mr.Williams(Mr.):Thanks.B:Letmecarrytheluggageforyou.Mr.:Thankyou.B:Areyouhereonbusinessoronholiday?Mr.:We’rehereonbusiness.Bytheway,whatcanwedo

afterabusyandtiringday?B:Oh,wehavealargeswimmingpool.Afteraswim,youcantakeamassage.Mr.:Soundsgreat.Isupposethemassagewillbeveryr

elaxing.B:Rightyouaresir.Mrs.Williams(Mrs.):Doyouhaveabeautyparlor?SpeakingUnit3BellServiceB:Yes.Ourbeautyparloriso

nthesecondfloor.Theirserviceenjoysagoodreputationamongtheladyguests.Mrs.:Great.I’llhavemyhairdonethisevening.Bytheway,we’dliketobuys

omethingforourchildren.Canyousuggestsomeplaces?B:Sure.Attheendofyourstay,ifyouwanttobuysomesouvenirs,youcangotot

heshopbesidethelobby.Mrs.:That’llbeveryconvenient.B:Yes.Hereweare.Thisisyourroom.AnythingelseIcandoforyou,sirandmadam?Mr.:No.Thankyouforyourhelp.B:Yo

u’rewelcome.Enjoyyourstaywithus.Goodbye.Mr.&Mrs.:Goodbye.SpeakingUnit3BellServiceSuggestedSampleSpeakingTask4Role-playthefoll

owingsituationaccordingtotheinformationprovidedinthefollowingboxes.Bellman:Greetandwelcometheguest.Confirm

andcarrytheluggage.ShowtheguesttotheFrontDesk.Gettotheguestroom.IntroducetheswimmingpoolandChineserestaurant.Saygoodbyetotheguest.Mr.Wil

liams:Greet.Thankthebellmanforcarryingtheluggage.Finishregistration.Askaboutsomeservicesinthehotel,suchasswim

mingpoolandChineserestaurant.Gettotheguestroom.Expressthanks.SuggestedSampleUnit3BellServiceSuggestedSampleBel

lman(B):Goodevening,sir.WelcometoShangri-LaHotel.Guest(G):Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesaltogether?

G:Yes.That’scorrect.B:Letmecarrytheluggagecartforyou.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonafteryoufini

shcheckingin.G:Thanks.B:Mr.Green,yourroomisonthe11thfloor.Thiswaytothelift,please.G:Ienjoyswimming.Doyouhavea

swimmingpool?SpeakingUnit3BellServiceSuggestedSampleB:Yes.Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolise

speciallygood.Youcanenjoyfreshairthere.G:Soundinteresting.I’llgothere.AndIhearChinesefoodisdelicious.Doyouhaveagoodrestauranthere?

B:Surewedo.There’saChineserestaurantonthesecondfloor.Thereyoucantrydifferentbutdeliciousfood.Hereweare.MayIhaveyourkeycard,please?Letmeopenthedo

or.B:Thisisyourroom,Mr.Green.Here’syourkeycard.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.Speaki

ngUnit3BellServiceWritingTask1Mr.Williamsplanstospendhis10thweddinganniversarywithhiswifeinShangri-LaHotel.Hewritesanemailtothecon

ciergeinquiringaboutnecessaryinformation.Readthisemail.Unit3BellServiceWritingTask2Thefollowingisthereplyemailtha

ttheconciergesendstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2Thefollowingisthereplyemailth

attheconciergesendstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2Thefollowingist

hereplyemailthattheconciergesendstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.SuggestedAnswersUnit3BellServiceWritingS

uggestedAnswers(1)located(2)close(3)shuttle(4)freeofcharge(5)atyourrequest(6)heated(7)view(8)selected(9)experience(10)brochure(11)freeUni

t3BellServiceProjectProjectGuidelinesThisprojectaimstogothroughtheprocessofbellservicetheconciergemainlyoffers.Thewholetaskisdividedintothrees

teps.StepOnefocusesonaresearchofthefeaturesandservicesofalocalfive-starhotel.StepTwogivesapresentationofthespecialfeaturesandservicesofthehotel

.StepThreecallsforacompleterole-playofthebellservice.PleasefollowtheTaskDescriptiontocompletetheproject.Unit3BellServiceProjectTaskDescriptionSte

pOne•Organizesmallgroupsof3or4studentsinyourclass.•Lookupinformationonalocalfive-starhotel,includingitslocationandgeneralintroduction.•

Focusonthespecialfeaturesofthehotel,e.g.recreationalfacilities,restaurants,guestrooms,etc.Unit3BellServiceP

rojectTaskDescriptionStepTwo•Workinthesamegroup.•Makeathoroughinvestigationontwoorthreespecialfeaturesorservicesof

thehotel.•ChooseonestudentineachgrouptogiveapresentationofthefeaturesyouworkedoninStepOne;usemultimediaaidifpossible.Unit3BellServiceProjectTas

kDescriptionStepThree•Workstillinthesamegroup.•Preparearole-playofthewholeprocedureofthebellservice.•Usetheinformationofspecialfeaturesofthe

hotelyouobtainedinStepOneandStepTwowhenthebellmanintroduceshotelservices.Unit3BellServiceVocabularyandStructureTask1Match

thewordsintheboxwiththeirdefinitions.sightseeingbellmanconciergearisestressbellmanconciergestresssightseeingariseUnit3Bell

ServiceVocabularyandStructureTask2WritetheChinesenamesforthefollowinghotels.喜来登酒店希尔顿酒店万豪酒店东方君悦大酒店威斯汀酒店香格里拉酒店丽兹卡尔顿酒店皇冠

假日酒店国际假日酒店Unit3BellServiceVocabularyandStructureTask3Fillineachblankwiththeappropriateformofthewordgivenin

brackets.1.Thepolicehadsearchedthestationandthe____________(surround)area,butstillcouldn’tfindthemissingboy.2.It’ssaidthatourbosslivesinabighouse

withan____________(attraction)garden.3.Becarefulwiththesuitcase.There’ssomething___________(value)inside.4.I’lltellthechiefconciergetomaketrave

l_____________(arrange)foryourgroupassoonaspossible.5.Mr.Pan,mayIhaveyour__________(arrive)date,please?surroun

dingattractivevaluablearrangementsarrivalUnit3BellServiceVocabularyandStructureTask4Completethesentenceswiththeexpressionsinthebox.1.You’d

bettertakethekeys__________________I’mout.2.—I’vealreadymadeupmymind.—Well,_______________Idon’tthinkthere’sanypointdiscussingit.3.Takeyourmobilep

honewithyou,just_________.4.Ringthealarmbellonthewall____________fire.5.I’vewrittendownalltheexpensesduringourstayhere__________

________theyoverchargeus.incaseincaseofinthatcaseincaseinthatcaseincaseincaseofincaseUnit3BellServiceVocabularyandStructureTas

k5ChoosethebestChinesetranslationforeachsentence.•Theconvenientstoresnexttoourhotelopen•roundtheclock.A.我们酒店旁的便利店出售钟

表。B.我们酒店旁的便利店在整点钟开始营业。C.我们酒店旁的便利店24小时营业。D.我们酒店旁全天营业的商店很方便。CUnit3BellServiceVocabularyandStructureTask5Choosethebest

Chinesetranslationforeachsentence.2.DoyouhaveaLostandFoundDesk?Mypurseismissing.A.你们有人捡到一张桌子吗？我的钱包在里面。B.你们这里有失物招领处吗？我的钱包丢了。C.你们有失而复得的桌子吗？

我的钱包丢了。D.你们有人丢了一张桌子吗？我找到了一张，但没有钱包。BUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.3.We

runacourtesybusfromtheairporttothehotel.A.我们有从机场到酒店的免费巴士。B.我们有从机场到酒店的礼宾巴士。C.我们礼节性地开通从机场到酒店的巴士。D.我们开着从机场到酒店的免费巴士。AUnit3BellSe

rviceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.4.Asmanyguestserviceshavebecomecomputerizedandstandardized,con

ciergeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.•由于很多酒店服务已经变得计算机化和标准化，礼宾服务经常给•予客人无法得到的特殊关注。B.随着很多酒店服务变得越来越计算机

化和标准化，礼宾服务经常给客人提供特殊关注。C.随着很多酒店服务变得越来越计算机化和标准化，礼宾员经常给客人提供酒店不能提供的特殊服务。D.酒店服务由于使用了计算机，变得非常标准化，因此礼宾服务经常给客人提供酒店无法提供的一些服务。AUnit3BellServiceTask1Listentofi

veshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningScriptDialog1:Conciergestaff:Goodevening,sirandmadam.WhatcanId

oforyou?Guest:MywifeandIwouldliketogoonatourofthecity.CouldyouintroducesomescenicspotshereinHangzhou?Dialog2:Guest:T

hisisourlastdayhere.Mygroupoftouristswouldliketohavealookatthebeautifulcoastline.Couldyouhelpmefindabus?Conciergesta

ff:Sure.Ourhotelhastourbusesthatcancarryyouwhereveryouwanttogo.Pleasefilloutthisformfirst.Unit3BellServiceTask1Listentofiveshor

tdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningScriptDialog3:Bellman:You’vegotfivepiecesofbag

gagealtogether.Isthatright?Guest:Yes.Theyareallhere.Dialog4:Guest:WherecanIhavemyhairdone?Conciergestaff:Youcangotoourbeautyparloro

nthe5thfloor.Dialog5:Guest:I’mpickingupmyparentsattheairportthismorning.Canyoupossiblyhelptohireataxifor

me?Conciergestaff:Sure.Yournameandroomnumberplease?Unit3BellServiceTask2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfinis

hedcheckingin.Tickofftheservicesmentionedintheconversation.ListeningScriptScriptBellman(B):Mr.Williams.Yourroomisonthe10thfloor.Here’

sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Pleasefeelfreetoask.W:IhearChinesefoodisdelicious.Canyourecommendsomen

icerestaurants?B:Sure.Actuallythere’saveryniceChineserestaurantinourhotelonthesecondfloor.ThereyoucantrydifferentChinesefood.Unit3BellSe

rviceListeningScriptScriptW:Soundsgreat.I’llgothere.Andhaveyougotabusinesscenter?I’llhavealotofpaperworktodo,yousee.W:Yes.It’so

nthefirstfloor.Itprovidesallnecessaryservicessuchascopyingandprinting,translatingandfaxing.W:Great.Igu

essI’llhavearelativelyeasytimeherewiththehelpofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyour

hotel?B:YoucangetitfromtheInformationDeskinthelobby.Oh,hereweare.Thisisyourroom,Mr.Williams.Whereshou

ldIputyourluggage?W:Justleaveitontheluggagestand.Thankyouverymuchforyourhelp.Andthisisforyou.B:Thankyou,Mr.Williams.Hopeyou’llen

joyyourstay.Task2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation

.Unit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversat

ionandfillintheformwiththeinformationyouhear.ListeningScriptScriptBellCaptain(C):ThisistheBellCaptain’sD

esk.MayIhelpyou?Guest(G):Yes.I’mgoingtocheckoutsoon.Couldyoupickupmyluggage?C:Certainly,sir.MayIhaveyournameandroom

number,please?G:It’sDavidGreeninRoom801.C:Room801.Mr.Green,whattimeareyoucheckingout?G:Ataround11:30.C:At11:30.Letmesee.It’s

almost11o’clock.Couldyoumakesureyourbagsareallpacked?G:Sure.Unit3BellServiceScriptC:I’llsendabellmantoyourroomatonce.Pleasewaitforawhile.

(Thebellmancomesfortheluggage.)Bellman(B):Goodmorning,Mr.Green.I’vecomeforyourluggage.G:Thankyou.Couldyoutakethesetwosuitcases,please?I’

lltakethehandbagwithme.B:OK.Sojustthesetwosuitcases?G:Yes.B:Isthereanythingvaluableorfragileinthem?G:No.(Theygettothelobby.)B:Thisisyourclaimtag

,Mr.Green.We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.G:OK.Thankyouverymuch.B:You’rewelcome.Ihopeyouh

aveenjoyedyourstaywithus.ListeningScriptTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversation

andfillintheformwiththeinformationyouhear.Unit3BellServiceThankYou!酒店英语１ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院