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新职业英语1酒店英语Unit3Unit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure

78ListeningScriptTask1Matchtheserviceswiththeircorrespondingpictures.ABCDEOrderingataxiBookingtheaterticketsDoingbells

erviceOfferingtouristinformationArrangingatourbusUnit3BellServiceTask2Writeeachofthewordsunderitscorrespondingpict

ure.trunktagcartluggageliftlobbylobbytrunkluggagetagcartliftUnit3BellServiceTask3Whatspecificpositionsareincludedintheconcierge

section?Whatisthemaindutyforeachposition?hotelrepresentativebellmandoormanreceivingguestsattheairpor

tcarryingluggageforguestsstandingoutsidethegatewelcomingguests.Unit3BellServiceTask1Trytoanswerthefollowingquestio

nsbeforeyoureadthepassage.1.Whatdutiesdoestheconciergeperform?2.Doyouknowanyspecialservicethattheconciergemayprovide?ReadingUnit3B

ellServiceReadingThemaindutiesoftheconciergearedoingbellserviceandprovidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform

?Unit3BellServiceReadingTheconciergemaygivedirectionstotouristattractions,bookplaneticketsforguests,r

entcarsandordertaxisforguests.SuggestedAnswers2.Doyouknowanyspecialservicethattheconciergemayprovide?Unit3BellServiceConcierge1Conciergeserviceis

acommonpracticethroughoutthehotel.Asmanyguestserviceshavebecomecomputerizedandstandardized,concierges

erviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.Thusmoststar-ratedhotelsarestressinggreatimportanceonco

nciergeservice.ReadingUnit3BellService大家有疑问的，可以询问和交流可以互相讨论下，但要小声点Concierge2Thebasicdutiesoftheconciergestaffaretodobellserviceandtoat

tendtoguests’specialneedswhicharenotprovidedbythehotel.ReadingUnit3BellServiceConcierge3Indoingbellse

rvicetheconciergeattendstheguestsfromtheirfirststepintothehoteltothefinalroomdestination.Ontheguests’arrival,thebellmancarr

iestheirluggagefromthecar.Heleavestheluggageonthelobbyflooruntiltheguestsfinishregistering.Thenthebellman

accompaniestheguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellmanchecksthefacilitiesandcleanlinessintheroom.Hewillalsoexpla

insomespecialfeaturesofthehotel,andshowhowtousecertainfacilities.Normallythebellmanpointsoutsomeself-serviceitemsespecially,forexa

mple,theminibarorthein-roomsafe,incaseunnecessarydisputeariseswhentheguestscheckout.ReadingUnit3BellServiceConcierge4Besidesthebellse

rvice,theconciergealsoprovidesinformationservice.Theyshouldknowthesurroundingcommunityaswellasthehotelverywell.Usuallytheconciergeprovidesdire

ctionsandinformationaboutlocalattractionsandfacilities.Actuallytheconciergeassistsguestswithalotmoretaskslikemakingrestaurantreserva

tions,arrangingforcarrentals,bookingticketstospecialeventsandassistingwithvarioussightseeingarrangements.Readin

gUnit3BellServiceConcierge5Ascanbeseenabove,theconcierge’sjobisplayingamoreandmoreimportantroleinprovidingqu

alityserviceforguests.Aconciergeneedstobeabletodoanumberoftaskswithgreatefficiencyandperhapsatthesametime.Thusitisachalle

ngingjobtobeaqualifiedconcierge.ReadingUnit3BellServicethroughoutprep.遍及······地区；遍及······场所e.g.Themuseumis

opendailythroughouttheyear.这个博物馆一年到头每天都开放。Readinge.g.Althoughitisasmallcompany,ithassuccessfullysolditsproductsthroughout

theworld.虽然这家公司很小，但是它成功地把它的产品推销到世界各地。Unit3BellServicestressv.强调e.g.Asateacher,hestressedtheimportanceofagoodeducati

on.作为一名教师，他强调教育的重要性。e.g.Thesupervisorstressedthatthebellmenmustwelcometheguestwithasmile.主管强调，行李员应该必须对客人笑脸相迎。ReadingUnit3BellServ

iceattendto处理e.g.Themanagerneedstoattendtothismatterimmediately.经理应该马上处理此事。e.g.Ihavesomeurgentbusinessto

attendto.我有一些紧急事情要处理。ReadingUnit3BellServiceaccompanyv.陪伴；伴同e.g.Imustaskyoutoaccompanymetothepolicestationtoclarifythematter.我

必须让你陪我去警察局澄清此事。e.g.Thesuperstarisalwaystravellingaccompaniedbyadozenofbodyguards.这个明星出行时总是有很多保镖相随。Reading

Unit3BellServicedisputen.争执；争端e.g.Themanagersweretalkingwithsomeworkerleadersaboutthepaydisputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.Wehaveth

erighttoknowtheresultofthedisputeoverworkinghours.我们有权利知道有关工作时间争议的结果。ReadingUnit3BellServicearisev.发生e.g.Anewcrisishasariseninthesmallcountry.这个小国又出

现了新的危机。e.g.Noinjuriesarosefromtheroadaccident.在这次交通事故中没有人员伤亡。ReadingUnit3BellServicesurroundingadj.周围的e.g.Threeteamsofvillagerssetouttol

ookforthemissingchildreninthesurroundingareas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leafletshadbeengiventothepeopleinthesurroundingcom

munity.周围的社区已经发放了传单。ReadingUnit3BellServicechallengingadj.有挑战性的e.g.Theteacherwasastonishedtohearsuchchallengingq

uestionsraisedbythatquietboy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的问题。e.g.WhatI’mlookingforisareallychallengingjob.我想要一份真正具有挑战

性的工作。ReadingUnit3BellServicequalifiedadj.有资格的；适合的e.g.She’swellqualifiedforthejobconsideringhereducationbackground.考虑到她的教育背景，她非常适合这份工作。e.g.We

needaqualifiedpersontobetheleader.我们需要一个有资格的人来当领导。ReadingUnit3BellService礼宾员1礼宾服务是酒店业普遍设置的服务。由于很多酒店服务已经变得计算机化和标准化，礼宾

服务经常给予客人从其他途径无法得到的特殊关注。因此，许多星级酒店都十分重视这一服务。ReadingUnit3BellService礼宾员2礼宾处员工的基本职责是提供行李服务以及满足客人提出的超越酒店经营范围的各种特殊要求。Readin

gUnit3BellService礼宾员3行李服务从礼宾员迎候客人开始，直到客人最后入住客房结束。客人一到，行李员就将其行李从车上搬进酒店。在客人办完登记入住手续前，行李应放在大堂内。然后，行李员提着行李，陪同客人到客房。进房后，行李员首先检查房内设施和客房的清洁情况。他还会介绍本

酒店的某些特色服务，并告知客人如何使用房内的某些设施。通常情况下，行李员会特别指出一些自助服务设施的使用，如迷你吧或保险柜，以避免客人在结账离店时产生不必要的分歧。ReadingUnit3BellService礼宾员4除了行李

服务，礼宾员还为客人提供信息服务。他们必须熟悉酒店和周边社区的情况，因为他们经常要告知客人去当地的旅游景点和某些设施的路线，并提供相关的信息。实际上，礼宾员为客人提供更多的其他服务，如餐厅预订、租车、特殊活动的订票工作、安排各种旅游活动。ReadingU

nit3BellService礼宾员5由此可见，礼宾服务在为客人提供优质服务中发挥着越来越重要的作用。礼宾员需要高效且同时完成多个任务。所以，要成为一名合格的礼宾员具有极大的挑战性。ReadingUnit3BellServic

eTask2Readthepassageandtickoffthedutiesoftheconciergementionedinthepassage.Reading√√√√√√√Unit3BellServiceTask3Readthe

passageagainandputthestepsinthejobprocedureofthebellmaninthecorrectorder.ReadingA.Showingtheguestintohis/herroomB.Waiting

fortheguestuntilhe/shefinishescheckinginC.CarryingluggagefortheguestD.CheckingroomcleanlinessE.IntroducingroomfacilitiesandhotelservicesCorre

ctorder:_________________________CBADEUnit3BellServiceTask4MatcheachofthefollowingEnglishphraseswithitsChineseversion.Rea

dingKey:a-Cb-Ec-Gd-Fe-Af-Bg-Hh-DUnit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)wher

eappropriate.Listening√√√√√Unit3BellServiceTask2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfini

shedcheckingin.Tickofftheservicesmentionedintheconversation.Listening√√√√Unit3BellServiceBellman(B):Mr.Williams,y

ourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Plea

sefeel(1)__________toask.W:IhearChinesefoodisdelicious.Canyou(2)_______somenicerestaurants?B:Sure.Actuallythere’saveryniceChineserestaurant

inourhotelonthesecondfloor.Thereyoucan(3)________differentChinesefood.Task3ListentotheconversationinTask2againandfillintheb

lankswiththewordsorexpressionsprovidedinthebox.ListeningcopyingrecommendfreefaxingtryluggagestandbusinesscenterInforma

tionDeskUnit3BellServiceW:Soundsgreat.I’llgothere.Andhaveyougota(4)_______?I’llhavealotofpaperworktodo,yousee.W:Yes.It’

sonthefirstfloor.Itprovidesallnecessaryservicessuchas(5)_______andprinting,translatingand(6)________.W:Great.IguessI’llhavearel

ativelyeasytimeherewiththehelpofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyourhotel?B:Youcangetitfromthe(7)_________inth

elobby.Oh,hereweare.Thisisyourroom,Mr.Williams.WhereshouldIputyourluggage?W:Justleaveitonthe(8)________.Thankyouverymuchforyourhelp.Andthisisforyou.

B:Thankyou,Mr.Williams.Hopeyou’llenjoyyourstay.ListeningKeyUnit3BellServiceKey(1)free(2)recommend(3)try(4)businesscenter(5

)copying(6)faxing(7)InformationDesk(8)luggagestandTask3ListentotheconversationinTask2againandfillintheblankswiththew

ordsorexpressionsprovidedinthebox.ListeningUnit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickingu

phisluggage.Listentotheconversationandfillintheformwiththeinformationyouhear.ListeningDavidGreen80111:30TwosuitcasesU

nit3BellService□1.Thebellmanhelpstheguestpackhisluggage.□2.Theguestcarriesthehandbaghimselfbecausethere’sprobablysomethingvaluable

inthebag.□3.Theguestwillbeabletogethisluggagewiththeclaimtag.□4.Thebellmanstorestheguest’sluggagea

ttheFrontDeskbeforehepicksitup.Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningF

TTFUnit3BellServiceSpeakingTask1Readandpracticetheconversationinpairs.Unit3BellServiceSpeakingTask1Readandpracticetheconversationinpairs.Unit3BellS

erviceSpeakingTask2Mr.LeearrivesatHyattHotel.Thebellmancomesovertohelphimwithhisluggage.Makeupaconversationsimila

rtotheoneinTask1withtheexpressionsgiveninthebox,andthenactitoutinpairs.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(

B):Goodmorning,sir.WelcometoHyattHotel.Guest(G):Goodmorning.Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpi

ecesofluggagealtogether?G:Yes.That’sright.B:Letmegetaluggagecartforyou.Pleasewaitasecond…Sorrytohavekeptyouwaiting.ThiswaytotheFrontDes

k,please.I’llshowyoutoyourroomsoonafteryoufinishcheckingin.G:Thanks.SpeakingUnit3BellServiceSuggestedSampleB:Mr.Lee,yourroomisonthe10thf

loor.Thiswaytothelift,please.G:CanIaskyouaquestion?DoyouhaveInternetaccessintheguestroom?B:Yes.Everyroomisequip

pedwithbroadbandInternet.You’llfinditveryconvenienttodobusinessonline.G:Great.BythewayistheInternetservice

freeofcharge?B:Yes,it’sfreeofcharge...Hereweare.MayIhaveyourkeycard,please?Letmeopenthedoor.Thisisyourroom,Mr.Lee.Here’syourkeycard.AnythingelseIca

ndoforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceSpeakingTa

sk3ThebellmanisintroducingsomeservicesthatMr.andMrs.Williamsareinterestedin.Thesentencesinthefollowingboxar

ewhatthebellmanintroduces.ThinkabouthowMr.andMrs.Williamsaskabouttheseservices,andthenactouttheconversatio

nbetweenthecoupleandthebellman.Wehavealargeswimmingpool.Afteraswim,youcantakeamassage.Ourbeautyparlorisonthesecondfloor.Theirservicee

njoysagoodreputationamongtheladyguests.Attheendofyourstayifyouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.SuggestedSam

pleUnit3BellServiceSuggestedSampleBellman(B):WelcometoShangri-LaHotel,sirandmadam.Mr.Williams(Mr.):Thanks.B:Letmecarr

ytheluggageforyou.Mr.:Thankyou.B:Areyouhereonbusinessoronholiday?Mr.:We’rehereonbusiness.Bytheway,whatcanwedoafterabusyand

tiringday?B:Oh,wehavealargeswimmingpool.Afteraswim,youcantakeamassage.Mr.:Soundsgreat.Isupposethemassagewillbeveryrelaxing.B:Righty

ouaresir.Mrs.Williams(Mrs.):Doyouhaveabeautyparlor?SpeakingUnit3BellServiceB:Yes.Ourbeautyparlorisonthesecondfloo

r.Theirserviceenjoysagoodreputationamongtheladyguests.Mrs.:Great.I’llhavemyhairdonethisevening.Bytheway,we’dliketobuysome

thingforourchildren.Canyousuggestsomeplaces?B:Sure.Attheendofyourstay,ifyouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.Mrs.:

That’llbeveryconvenient.B:Yes.Hereweare.Thisisyourroom.AnythingelseIcandoforyou,sirandmadam?Mr.:No.Thankyouforyourhelp.B:You

’rewelcome.Enjoyyourstaywithus.Goodbye.Mr.&Mrs.:Goodbye.SpeakingUnit3BellServiceSuggestedSampleSpeakingTask4Role-playthefollowingsituationaccor

dingtotheinformationprovidedinthefollowingboxes.Bellman:Greetandwelcometheguest.Confirmandcarrytheluggage.Showth

eguesttotheFrontDesk.Gettotheguestroom.IntroducetheswimmingpoolandChineserestaurant.Saygoodbyetotheguest.Mr.Williams:Greet

.Thankthebellmanforcarryingtheluggage.Finishregistration.Askaboutsomeservicesinthehotel,suchasswimmingpoolandChineserestaurant.Get

totheguestroom.Expressthanks.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):Goodevening,sir.WelcometoShangri-LaHotel.Guest(

G):Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesaltogether?G:Yes.That’scorrect.B:Letmecarryt

heluggagecartforyou.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonafteryoufinishcheckingin.G:Thanks.B:Mr.Green,yourroomisonthe11t

hfloor.Thiswaytothelift,please.G:Ienjoyswimming.Doyouhaveaswimmingpool?SpeakingUnit3BellServiceSuggestedSampleB:Yes.Wehaveanindoorpoolandanoutd

oorone.Theoutdoorpoolisespeciallygood.Youcanenjoyfreshairthere.G:Soundinteresting.I’llgothere.AndIhearChinesef

oodisdelicious.Doyouhaveagoodrestauranthere?B:Surewedo.There’saChineserestaurantonthesecondfloor.Thereyoucantrydifferentbutdeliciousfood

.Hereweare.MayIhaveyourkeycard,please?Letmeopenthedoor.B:Thisisyourroom,Mr.Green.Here’syourkeycard.AnythingelseIcan

doforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceWritingTask1Mr.Williamsplanstosp

endhis10thweddinganniversarywithhiswifeinShangri-LaHotel.Hewritesanemailtotheconciergeinquiringaboutnecess

aryinformation.Readthisemail.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Williams.Pleasecompletethemailwi

ththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Wi

lliams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2Thefollowingisthereplyemailthattheconciergese

ndstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.SuggestedAnswersUnit3BellServiceWritingSuggestedAnswers(1

)located(2)close(3)shuttle(4)freeofcharge(5)atyourrequest(6)heated(7)view(8)selected(9)experience(10)brochure(11)freeUnit3Bel

lServiceProjectProjectGuidelinesThisprojectaimstogothroughtheprocessofbellservicetheconciergemainlyof

fers.Thewholetaskisdividedintothreesteps.StepOnefocusesonaresearchofthefeaturesandservicesofalocalfive-starhotel.StepTwogivesaprese

ntationofthespecialfeaturesandservicesofthehotel.StepThreecallsforacompleterole-playofthebellservice.P

leasefollowtheTaskDescriptiontocompletetheproject.Unit3BellServiceProjectTaskDescriptionStepOne•Organizesmallgroupsof3or4studentsinyourc

lass.•Lookupinformationonalocalfive-starhotel,includingitslocationandgeneralintroduction.•Focusonthes

pecialfeaturesofthehotel,e.g.recreationalfacilities,restaurants,guestrooms,etc.Unit3BellServiceProject

TaskDescriptionStepTwo•Workinthesamegroup.•Makeathoroughinvestigationontwoorthreespecialfeaturesorservicesofthehotel.•Chooseonestudentine

achgrouptogiveapresentationofthefeaturesyouworkedoninStepOne;usemultimediaaidifpossible.Unit3BellServiceProjectTask

DescriptionStepThree•Workstillinthesamegroup.•Preparearole-playofthewholeprocedureofthebellservice.•Usetheinformationofspecialfeaturesoft

hehotelyouobtainedinStepOneandStepTwowhenthebellmanintroduceshotelservices.Unit3BellServiceVocabularyandStructureTask1Matc

hthewordsintheboxwiththeirdefinitions.sightseeingbellmanconciergearisestressbellmanconciergestresssightseeingar

iseUnit3BellServiceVocabularyandStructureTask2WritetheChinesenamesforthefollowinghotels.喜来登酒店希尔顿酒店万豪酒店东方君悦大酒店威斯汀酒店香格里拉酒店丽兹卡尔顿酒店皇

冠假日酒店国际假日酒店Unit3BellServiceVocabularyandStructureTask3Fillineachblankwiththeappropriateformofthewordgiv

eninbrackets.1.Thepolicehadsearchedthestationandthe____________(surround)area,butstillcouldn’tfindthemissing

boy.2.It’ssaidthatourbosslivesinabighousewithan____________(attraction)garden.3.Becarefulwiththesuit

case.There’ssomething___________(value)inside.4.I’lltellthechiefconciergetomaketravel_____________(arrange)foryourgroupassoonaspossible.5.Mr.Pan,may

Ihaveyour__________(arrive)date,please?surroundingattractivevaluablearrangementsarrivalUnit3BellServiceVocabularyandStructureTask4Co

mpletethesentenceswiththeexpressionsinthebox.1.You’dbettertakethekeys__________________I’mout.2.—I’vealreadymadeupmymind.—Wel

l,_______________Idon’tthinkthere’sanypointdiscussingit.3.Takeyourmobilephonewithyou,just_________.4.Ringthealarmbellonthewall____________fire

.5.I’vewrittendownalltheexpensesduringourstayhere__________________theyoverchargeus.incaseincaseofinthatcaseincaseinth

atcaseincaseincaseofincaseUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.•Theconvenientstoresnexttoo

urhotelopen•roundtheclock.A.我们酒店旁的便利店出售钟表。B.我们酒店旁的便利店在整点钟开始营业。C.我们酒店旁的便利店24小时营业。D.我们酒店旁全天营业的商店很方便。CUnit3BellServiceVocabularyandStructu

reTask5ChoosethebestChinesetranslationforeachsentence.2.DoyouhaveaLostandFoundDesk?Mypurseismissing.A.你们有人捡到一张桌子吗？我的钱包

在里面。B.你们这里有失物招领处吗？我的钱包丢了。C.你们有失而复得的桌子吗？我的钱包丢了。D.你们有人丢了一张桌子吗？我找到了一张，但没有钱包。BUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetran

slationforeachsentence.3.Werunacourtesybusfromtheairporttothehotel.A.我们有从机场到酒店的免费巴士。B.我们有从机场到酒店的礼宾巴士。

C.我们礼节性地开通从机场到酒店的巴士。D.我们开着从机场到酒店的免费巴士。AUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.4.Asmanyg

uestserviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.•由于很多酒店服务已经变得计算机

化和标准化，礼宾服务经常给•予客人无法得到的特殊关注。B.随着很多酒店服务变得越来越计算机化和标准化，礼宾服务经常给客人提供特殊关注。C.随着很多酒店服务变得越来越计算机化和标准化，礼宾员经常给客人提供酒店不能提供的特殊服务。D.酒店服务由于使用

了计算机，变得非常标准化，因此礼宾服务经常给客人提供酒店无法提供的一些服务。AUnit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)

whereappropriate.ListeningScriptDialog1:Conciergestaff:Goodevening,sirandmadam.WhatcanIdoforyou?Guest:Mywifeand

Iwouldliketogoonatourofthecity.CouldyouintroducesomescenicspotshereinHangzhou?Dialog2:Guest:Thisisourlastdayhere.Mygroupofto

uristswouldliketohavealookatthebeautifulcoastline.Couldyouhelpmefindabus?Conciergestaff:Sure.Ourhotelhastourbusesthatcancarryyouwhereveryouwan

ttogo.Pleasefilloutthisformfirst.Unit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropria

te.ListeningScriptDialog3:Bellman:You’vegotfivepiecesofbaggagealtogether.Isthatright?Guest:Yes.Theyareallhere.Dialog4:Guest:WherecanIh

avemyhairdone?Conciergestaff:Youcangotoourbeautyparloronthe5thfloor.Dialog5:Guest:I’mpickingupmyparentsattheairportthismorning.Canyoupossiblyhe

lptohireataxiforme?Conciergestaff:Sure.Yournameandroomnumberplease?Unit3BellServiceTask2Mr.Williamsisaskingthebellmanaboutsomehote

lservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.ListeningScriptScriptBellman(B):Mr.Williams.Yourr

oomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Please

feelfreetoask.W:IhearChinesefoodisdelicious.Canyourecommendsomenicerestaurants?B:Sure.Actuallythere’saveryn

iceChineserestaurantinourhotelonthesecondfloor.ThereyoucantrydifferentChinesefood.Unit3BellServiceList

eningScriptScriptW:Soundsgreat.I’llgothere.Andhaveyougotabusinesscenter?I’llhavealotofpaperworktodo,yousee.W:Yes.I

t’sonthefirstfloor.Itprovidesallnecessaryservicessuchascopyingandprinting,translatingandfaxing.W:Great.IguessI’llhavearelativelyeasytimeherewithth

ehelpofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyourhotel?B:YoucangetitfromtheInformationD

eskinthelobby.Oh,hereweare.Thisisyourroom,Mr.Williams.WhereshouldIputyourluggage?W:Justleaveitontheluggagestand.Thankyouverymuchforyourhelp.Andt

hisisforyou.B:Thankyou,Mr.Williams.Hopeyou’llenjoyyourstay.Task2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfinishedc

heckingin.Tickofftheservicesmentionedintheconversation.Unit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentoth

econversationandfillintheformwiththeinformationyouhear.ListeningScriptScriptBellCaptain(C):ThisistheBellCaptain’sDesk.MayIhelpyou?Guest

(G):Yes.I’mgoingtocheckoutsoon.Couldyoupickupmyluggage?C:Certainly,sir.MayIhaveyournameandroomnumber,

please?G:It’sDavidGreeninRoom801.C:Room801.Mr.Green,whattimeareyoucheckingout?G:Ataround11:30.C:At11:30.Letmesee.It’salmost11o’clock.Coul

dyoumakesureyourbagsareallpacked?G:Sure.Unit3BellServiceScriptC:I’llsendabellmantoyourroomatonce.Pleasewait

forawhile.(Thebellmancomesfortheluggage.)Bellman(B):Goodmorning,Mr.Green.I’vecomeforyourluggage.G:Thankyou.Couldyoutak

ethesetwosuitcases,please?I’lltakethehandbagwithme.B:OK.Sojustthesetwosuitcases?G:Yes.B:Isthereanythingvaluableorfragilei

nthem?G:No.(Theygettothelobby.)B:Thisisyourclaimtag,Mr.Green.We’llkeepyourbagsattheBellCaptain’sDesk.

Youcanpickthemupthere.G:OK.Thankyouverymuch.B:You’rewelcome.Ihopeyouhaveenjoyedyourstaywithus.Listening

ScriptTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversationandfillintheformwith

theinformationyouhear.Unit3BellServiceThankYou!酒店英语１ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院