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新职业英语1酒店英语Unit3Unit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure78Listening

ScriptTask1Matchtheserviceswiththeircorrespondingpictures.ABCDEOrderingataxiBookingtheaterticketsDoingbellserviceOfferingtour

istinformationArrangingatourbusUnit3BellServiceTask2Writeeachofthewordsunderitscorrespondingpicture.trunkta

gcartluggageliftlobbylobbytrunkluggagetagcartliftUnit3BellServiceTask3Whatspecificpositionsareincludedintheconciergesection?Wh

atisthemaindutyforeachposition?hotelrepresentativebellmandoormanreceivingguestsattheairportcarryingluggageforguestsstandi

ngoutsidethegatewelcomingguests.Unit3BellServiceTask1Trytoanswerthefollowingquestionsbeforeyoureadthepas

sage.1.Whatdutiesdoestheconciergeperform?2.Doyouknowanyspecialservicethattheconciergemayprovide?ReadingUnit3BellServiceReadingThemaindut

iesoftheconciergearedoingbellserviceandprovidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform?Unit3BellServiceReadi

ngTheconciergemaygivedirectionstotouristattractions,bookplaneticketsforguests,rentcarsandordertaxisforguests.SuggestedAnswers2.

Doyouknowanyspecialservicethattheconciergemayprovide?Unit3BellServiceConcierge1Conciergeserviceisacommonpracticethroug

houtthehotel.Asmanyguestserviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialattentionaguestwouldn

ototherwisereceive.Thusmoststar-ratedhotelsarestressinggreatimportanceonconciergeservice.ReadingUnit3BellService大家有疑问的，可

以询问和交流可以互相讨论下，但要小声点Concierge2Thebasicdutiesoftheconciergestaffaretodobellserviceandtoattendtoguests’specia

lneedswhicharenotprovidedbythehotel.ReadingUnit3BellServiceConcierge3Indoingbellservicetheconciergeattendsth

eguestsfromtheirfirststepintothehoteltothefinalroomdestination.Ontheguests’arrival,thebellmancarriesthe

irluggagefromthecar.Heleavestheluggageonthelobbyflooruntiltheguestsfinishregistering.Thenthebellmanacco

mpaniestheguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellmanchecksthefacilitiesandcleanlinessintheroom.Hewillalsoexplainsomespecialfea

turesofthehotel,andshowhowtousecertainfacilities.Normallythebellmanpointsoutsomeself-serviceitemsespecially,forexample,theminibarorthein-roomsa

fe,incaseunnecessarydisputeariseswhentheguestscheckout.ReadingUnit3BellServiceConcierge4Besidesthebellservice,th

econciergealsoprovidesinformationservice.Theyshouldknowthesurroundingcommunityaswellasthehotelverywell.Usuallythe

conciergeprovidesdirectionsandinformationaboutlocalattractionsandfacilities.Actuallytheconciergeassistsguestswithalotmoretask

slikemakingrestaurantreservations,arrangingforcarrentals,bookingticketstospecialeventsandassistingwithv

arioussightseeingarrangements.ReadingUnit3BellServiceConcierge5Ascanbeseenabove,theconcierge’sjobisplayingamoreandmoreimportantroleinprovidingqua

lityserviceforguests.Aconciergeneedstobeabletodoanumberoftaskswithgreatefficiencyandperhapsatthesametime.Thusitisachalleng

ingjobtobeaqualifiedconcierge.ReadingUnit3BellServicethroughoutprep.遍及······地区；遍及······场所e.g.Themuseumisopendailythroughouttheyear.这

个博物馆一年到头每天都开放。Readinge.g.Althoughitisasmallcompany,ithassuccessfullysolditsproductsthroughouttheworld.虽然这家公司很

小，但是它成功地把它的产品推销到世界各地。Unit3BellServicestressv.强调e.g.Asateacher,hestressedtheimportanceofagoodeducation.作为一名教师，他强调教育的重要性。e.g.Thesupervisors

tressedthatthebellmenmustwelcometheguestwithasmile.主管强调，行李员应该必须对客人笑脸相迎。ReadingUnit3BellServiceattendto处理e.g.Themanagerneedstoattendtothis

matterimmediately.经理应该马上处理此事。e.g.Ihavesomeurgentbusinesstoattendto.我有一些紧急事情要处理。ReadingUnit3BellServic

eaccompanyv.陪伴；伴同e.g.Imustaskyoutoaccompanymetothepolicestationtoclarifythematter.我必须让你陪我去警察局澄清此事。e.g.Thesuperstarisalwaystravel

lingaccompaniedbyadozenofbodyguards.这个明星出行时总是有很多保镖相随。ReadingUnit3BellServicedisputen.争执；争端e.g.Themanagersweretalkingwithsomeworkerlea

dersaboutthepaydisputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.Wehavetherighttoknowtheresultofthedisputeoverworkinghours.我们有权利知道有关工作时间争议的结果。Reading

Unit3BellServicearisev.发生e.g.Anewcrisishasariseninthesmallcountry.这个小国又出现了新的危机。e.g.Noinjuriesarosefromtheroadaccident.在这次交通事故中没有人员伤亡。ReadingUnit3

BellServicesurroundingadj.周围的e.g.Threeteamsofvillagerssetouttolookforthemissingchildreninthesurroundingareas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leafletsha

dbeengiventothepeopleinthesurroundingcommunity.周围的社区已经发放了传单。ReadingUnit3BellServicechallengingadj.有挑战性的e.g.

Theteacherwasastonishedtohearsuchchallengingquestionsraisedbythatquietboy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的问题。e.g.WhatI’mlookingforisareallychal

lengingjob.我想要一份真正具有挑战性的工作。ReadingUnit3BellServicequalifiedadj.有资格的；适合的e.g.She’swellqualifiedforthejobconsideringhereducationbackgro

und.考虑到她的教育背景，她非常适合这份工作。e.g.Weneedaqualifiedpersontobetheleader.我们需要一个有资格的人来当领导。ReadingUnit3BellService礼宾员1礼宾服务是酒店业普遍设置的服务。由于很多酒店服务已经

变得计算机化和标准化，礼宾服务经常给予客人从其他途径无法得到的特殊关注。因此，许多星级酒店都十分重视这一服务。ReadingUnit3BellService礼宾员2礼宾处员工的基本职责是提供行李服务以及满足客人提出的超越酒店经营范围的各种特殊要求。ReadingUnit3BellServ

ice礼宾员3行李服务从礼宾员迎候客人开始，直到客人最后入住客房结束。客人一到，行李员就将其行李从车上搬进酒店。在客人办完登记入住手续前，行李应放在大堂内。然后，行李员提着行李，陪同客人到客房。进房后，行李员首先检查房内设施和客房的清洁情况。他还会介绍本酒店的某些特

色服务，并告知客人如何使用房内的某些设施。通常情况下，行李员会特别指出一些自助服务设施的使用，如迷你吧或保险柜，以避免客人在结账离店时产生不必要的分歧。ReadingUnit3BellService礼宾员4除了行李服务，礼宾员还为客人提供信息服务

。他们必须熟悉酒店和周边社区的情况，因为他们经常要告知客人去当地的旅游景点和某些设施的路线，并提供相关的信息。实际上，礼宾员为客人提供更多的其他服务，如餐厅预订、租车、特殊活动的订票工作、安排各种旅游活动。ReadingUnit3BellService礼

宾员5由此可见，礼宾服务在为客人提供优质服务中发挥着越来越重要的作用。礼宾员需要高效且同时完成多个任务。所以，要成为一名合格的礼宾员具有极大的挑战性。ReadingUnit3BellServiceTask2Readthepassageandtickof

fthedutiesoftheconciergementionedinthepassage.Reading√√√√√√√Unit3BellServiceTask3Readthepassageagainandputthestepsinthejobprocedur

eofthebellmaninthecorrectorder.ReadingA.Showingtheguestintohis/herroomB.Waitingfortheguestuntilhe/shefinishescheckinginC.Carryingluggageforth

eguestD.CheckingroomcleanlinessE.IntroducingroomfacilitiesandhotelservicesCorrectorder:_________________________CBADEUnit3BellServic

eTask4MatcheachofthefollowingEnglishphraseswithitsChineseversion.ReadingKey:a-Cb-Ec-Gd-Fe-Af-Bg-Hh-DUnit3BellServiceTask1Listentofiv

eshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.Listening√√√√√Unit3BellServiceTask2Mr.Williamsisask

ingthebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.Listening√√√√Unit3BellServi

ceBellman(B):Mr.Williams,yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Pleasefeel(1)

__________toask.W:IhearChinesefoodisdelicious.Canyou(2)_______somenicerestaurants?B:Sure.Actuallythere’saveryniceChineseresta

urantinourhotelonthesecondfloor.Thereyoucan(3)________differentChinesefood.Task3ListentotheconversationinTask2a

gainandfillintheblankswiththewordsorexpressionsprovidedinthebox.Listeningcopyingrecommendfreefaxingtryluggagestandbusinesscen

terInformationDeskUnit3BellServiceW:Soundsgreat.I’llgothere.Andhaveyougota(4)_______?I’llhavealotofpaperworktodo,yo

usee.W:Yes.It’sonthefirstfloor.Itprovidesallnecessaryservicessuchas(5)_______andprinting,translatingand(6)________.W:Great.IguessI’llhavearelativ

elyeasytimeherewiththehelpofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyourhotel?

B:Youcangetitfromthe(7)_________inthelobby.Oh,hereweare.Thisisyourroom,Mr.Williams.WhereshouldIputyourluggage?W:Justleaveitonth

e(8)________.Thankyouverymuchforyourhelp.Andthisisforyou.B:Thankyou,Mr.Williams.Hopeyou’llenjoyyourstay.ListeningKeyUnit3BellServiceKe

y(1)free(2)recommend(3)try(4)businesscenter(5)copying(6)faxing(7)InformationDesk(8)luggagestandTask3ListentotheconversationinTask2againandfillinth

eblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpi

ckinguphisluggage.Listentotheconversationandfillintheformwiththeinformationyouhear.ListeningDavidGreen80111:30TwosuitcasesUnit3BellSe

rvice□1.Thebellmanhelpstheguestpackhisluggage.□2.Theguestcarriesthehandbaghimselfbecausethere’sprobablysomethingvaluableinthebag.□3.Theguestwillbe

abletogethisluggagewiththeclaimtag.□4.Thebellmanstorestheguest’sluggageattheFrontDeskbeforehepicksitup.Task5ListentotheconversationinTask4againa

nddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningFTTFUnit3BellServiceSpeakingTask1Readandpract

icetheconversationinpairs.Unit3BellServiceSpeakingTask1Readandpracticetheconversationinpairs.Unit3BellServiceSpeakingTask2Mr.Le

earrivesatHyattHotel.Thebellmancomesovertohelphimwithhisluggage.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox,andthenact

itoutinpairs.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):Goodmorning,sir.WelcometoHyattHotel.Guest(G):Goodmorning.Th

ankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesofluggagealtogether?G:Yes.Tha

t’sright.B:Letmegetaluggagecartforyou.Pleasewaitasecond…Sorrytohavekeptyouwaiting.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonaf

teryoufinishcheckingin.G:Thanks.SpeakingUnit3BellServiceSuggestedSampleB:Mr.Lee,yourroomisonthe10thfloor

.Thiswaytothelift,please.G:CanIaskyouaquestion?DoyouhaveInternetaccessintheguestroom?B:Yes.Everyroom

isequippedwithbroadbandInternet.You’llfinditveryconvenienttodobusinessonline.G:Great.BythewayistheInternetservicefreeofc

harge?B:Yes,it’sfreeofcharge...Hereweare.MayIhaveyourkeycard,please?Letmeopenthedoor.Thisisyourroom,Mr.Le

e.Here’syourkeycard.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceSpeakingTask3T

hebellmanisintroducingsomeservicesthatMr.andMrs.Williamsareinterestedin.Thesentencesinthefollowingboxarewha

tthebellmanintroduces.ThinkabouthowMr.andMrs.Williamsaskabouttheseservices,andthenactouttheconversationbetweenthecoupleandthebellman.Wehave

alargeswimmingpool.Afteraswim,youcantakeamassage.Ourbeautyparlorisonthesecondfloor.Theirserviceenjoysagoodreputationamo

ngtheladyguests.Attheendofyourstayifyouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.SuggestedSampleUnit3BellServiceSuggeste

dSampleBellman(B):WelcometoShangri-LaHotel,sirandmadam.Mr.Williams(Mr.):Thanks.B:Letmecarrytheluggagef

oryou.Mr.:Thankyou.B:Areyouhereonbusinessoronholiday?Mr.:We’rehereonbusiness.Bytheway,whatcanwedoafterabusyandtiringday?B:Oh,wehavealargeswimming

pool.Afteraswim,youcantakeamassage.Mr.:Soundsgreat.Isupposethemassagewillbeveryrelaxing.B:Rightyouaresi

r.Mrs.Williams(Mrs.):Doyouhaveabeautyparlor?SpeakingUnit3BellServiceB:Yes.Ourbeautyparlorisonthesecondfloor.Theirserviceenjoysagoodreputationamongthe

ladyguests.Mrs.:Great.I’llhavemyhairdonethisevening.Bytheway,we’dliketobuysomethingforourchildren.Canyousu

ggestsomeplaces?B:Sure.Attheendofyourstay,ifyouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.

Mrs.:That’llbeveryconvenient.B:Yes.Hereweare.Thisisyourroom.AnythingelseIcandoforyou,sirandmadam?Mr.:N

o.Thankyouforyourhelp.B:You’rewelcome.Enjoyyourstaywithus.Goodbye.Mr.&Mrs.:Goodbye.SpeakingUnit3BellService

SuggestedSampleSpeakingTask4Role-playthefollowingsituationaccordingtotheinformationprovidedinthefollowingboxes.Bellm

an:Greetandwelcometheguest.Confirmandcarrytheluggage.ShowtheguesttotheFrontDesk.Gettotheguestroom.Introducetheswimmingpoolan

dChineserestaurant.Saygoodbyetotheguest.Mr.Williams:Greet.Thankthebellmanforcarryingtheluggage.Finishregistration.Askaboutsomeservices

inthehotel,suchasswimmingpoolandChineserestaurant.Gettotheguestroom.Expressthanks.SuggestedSampleUnit3BellServiceSuggestedSampleBellman(B):

Goodevening,sir.WelcometoShangri-LaHotel.Guest(G):Thankyou.B:Doyouhaveanyluggage?G:Yes.It’sallinthetrunk.B:Soyou’vegotfourpiecesaltogether?G:Yes.Th

at’scorrect.B:Letmecarrytheluggagecartforyou.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomsoonafteryoufinishch

eckingin.G:Thanks.B:Mr.Green,yourroomisonthe11thfloor.Thiswaytothelift,please.G:Ienjoyswimming.Doyouhaveaswimmingpool?SpeakingUnit3Be

llServiceSuggestedSampleB:Yes.Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolisespeciallygood.Youca

nenjoyfreshairthere.G:Soundinteresting.I’llgothere.AndIhearChinesefoodisdelicious.Doyouhaveagoodrestauranthere?B:Surewedo.There’saChineserestau

rantonthesecondfloor.Thereyoucantrydifferentbutdeliciousfood.Hereweare.MayIhaveyourkeycard,please?Letmeopenthedoor.B:Thisisyourroom,Mr.Green.H

ere’syourkeycard.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.B:You’rewelcome.Haveagoodrest.SpeakingUnit3BellServiceWritingTask1Mr.Willi

amsplanstospendhis10thweddinganniversarywithhiswifeinShangri-LaHotel.Hewritesanemailtotheconciergeinquiringaboutnecessaryinfo

rmation.Readthisemail.Unit3BellServiceWritingTask2ThefollowingisthereplyemailthattheconciergesendstoMr.Will

iams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2Thefollowingisthereplyemailthattheconciergesen

dstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.Unit3BellServiceWritingTask2Thefollowingisthere

plyemailthattheconciergesendstoMr.Williams.Pleasecompletethemailwiththewordsandphrasesgivenbelow.SuggestedAnswersUnit3BellServiceWritingSuggested

Answers(1)located(2)close(3)shuttle(4)freeofcharge(5)atyourrequest(6)heated(7)view(8)selected(9)experience(10)brochure(

11)freeUnit3BellServiceProjectProjectGuidelinesThisprojectaimstogothroughtheprocessofbellservicetheconciergemainlyoffers.Thewholet

askisdividedintothreesteps.StepOnefocusesonaresearchofthefeaturesandservicesofalocalfive-starhotel.StepTwogivesapresentationofthespecialfeatu

resandservicesofthehotel.StepThreecallsforacompleterole-playofthebellservice.PleasefollowtheTaskDescriptiontocompletetheproject

.Unit3BellServiceProjectTaskDescriptionStepOne•Organizesmallgroupsof3or4studentsinyourclass.•Lookupinformationonalocalfive-st

arhotel,includingitslocationandgeneralintroduction.•Focusonthespecialfeaturesofthehotel,e.g.recreationalfacilities,resta

urants,guestrooms,etc.Unit3BellServiceProjectTaskDescriptionStepTwo•Workinthesamegroup.•Makeathoroughinvestigat

ionontwoorthreespecialfeaturesorservicesofthehotel.•ChooseonestudentineachgrouptogiveapresentationofthefeaturesyouworkedoninSte

pOne;usemultimediaaidifpossible.Unit3BellServiceProjectTaskDescriptionStepThree•Workstillinthesamegroup.•Preparearole-playofthewholeprocedur

eofthebellservice.•UsetheinformationofspecialfeaturesofthehotelyouobtainedinStepOneandStepTwowhenthebellmanintroduce

shotelservices.Unit3BellServiceVocabularyandStructureTask1Matchthewordsintheboxwiththeirdefinitions.sightseeingbellmanconcierge

arisestressbellmanconciergestresssightseeingariseUnit3BellServiceVocabularyandStructureTask2WritetheChin

esenamesforthefollowinghotels.喜来登酒店希尔顿酒店万豪酒店东方君悦大酒店威斯汀酒店香格里拉酒店丽兹卡尔顿酒店皇冠假日酒店国际假日酒店Unit3BellServiceVoc

abularyandStructureTask3Fillineachblankwiththeappropriateformofthewordgiveninbrackets.1.Thepolicehadsearchedthestationandthe____________(s

urround)area,butstillcouldn’tfindthemissingboy.2.It’ssaidthatourbosslivesinabighousewithan____________(attraction)gard

en.3.Becarefulwiththesuitcase.There’ssomething___________(value)inside.4.I’lltellthechiefconciergetomaketravel_____________(arran

ge)foryourgroupassoonaspossible.5.Mr.Pan,mayIhaveyour__________(arrive)date,please?surroundingattractivevaluablearrangementsarrivalUnit3BellServ

iceVocabularyandStructureTask4Completethesentenceswiththeexpressionsinthebox.1.You’dbettertakethekeys__________________I’mout.2.—I’

vealreadymadeupmymind.—Well,_______________Idon’tthinkthere’sanypointdiscussingit.3.Takeyourmobilephonewithyou,just_________.4.Ri

ngthealarmbellonthewall____________fire.5.I’vewrittendownalltheexpensesduringourstayhere__________________t

heyoverchargeus.incaseincaseofinthatcaseincaseinthatcaseincaseincaseofincaseUnit3BellServiceVocabularyandStru

ctureTask5ChoosethebestChinesetranslationforeachsentence.•Theconvenientstoresnexttoourhotelopen•roundtheclock.A.我们酒店旁的便利店出售钟表。B.我们酒店旁的便利店在整点钟开始

营业。C.我们酒店旁的便利店24小时营业。D.我们酒店旁全天营业的商店很方便。CUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.2.Doyouh

aveaLostandFoundDesk?Mypurseismissing.A.你们有人捡到一张桌子吗？我的钱包在里面。B.你们这里有失物招领处吗？我的钱包丢了。C.你们有失而复得的桌子吗？我的钱包丢了。D.你们有人丢了一张桌子

吗？我找到了一张，但没有钱包。BUnit3BellServiceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.3

.Werunacourtesybusfromtheairporttothehotel.A.我们有从机场到酒店的免费巴士。B.我们有从机场到酒店的礼宾巴士。C.我们礼节性地开通从机场到酒店的巴士。D.我们开着从机场到酒店的免费巴士。AUnit3BellSer

viceVocabularyandStructureTask5ChoosethebestChinesetranslationforeachsentence.4.Asmanyguestserviceshavebecomecomputerizedandstand

ardized,conciergeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.•由于很多酒店服务已经变得计算机化和标准化，礼

宾服务经常给•予客人无法得到的特殊关注。B.随着很多酒店服务变得越来越计算机化和标准化，礼宾服务经常给客人提供特殊关注。C.随着很多酒店服务变得越来越计算机化和标准化，礼宾员经常给客人提供酒店不能提供的特殊服务。D.酒店服务由

于使用了计算机，变得非常标准化，因此礼宾服务经常给客人提供酒店无法提供的一些服务。AUnit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.L

isteningScriptDialog1:Conciergestaff:Goodevening,sirandmadam.WhatcanIdoforyou?Guest:MywifeandIwouldliketogoonatour

ofthecity.CouldyouintroducesomescenicspotshereinHangzhou?Dialog2:Guest:Thisisourlastdayhere.Mygroupoftouristswouldlike

tohavealookatthebeautifulcoastline.Couldyouhelpmefindabus?Conciergestaff:Sure.Ourhotelhastourbusesthatcancarryyouwhereveryouwanttogo.Pleas

efilloutthisformfirst.Unit3BellServiceTask1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningScriptDi

alog3:Bellman:You’vegotfivepiecesofbaggagealtogether.Isthatright?Guest:Yes.Theyareallhere.Dialog4:Guest:WherecanIhavemyhairdone?Conciergestaff

:Youcangotoourbeautyparloronthe5thfloor.Dialog5:Guest:I’mpickingupmyparentsattheairportthismorning.Canyoupossiblyhelptoh

ireataxiforme?Conciergestaff:Sure.Yournameandroomnumberplease?Unit3BellServiceTask2Mr.Williamsisaskingt

hebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmentionedintheconversation.ListeningScriptScriptBellman(B):M

r.Williams.Yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.Mr.Williams(W):Thankyou.CanIaskyousomequestions?B:Pleasefeelfreetoask.W:IhearCh

inesefoodisdelicious.Canyourecommendsomenicerestaurants?B:Sure.Actuallythere’saveryniceChineserestaurantinourhotelonthes

econdfloor.ThereyoucantrydifferentChinesefood.Unit3BellServiceListeningScriptScriptW:Soundsgreat.I’llgothere.Andhaveyougotabu

sinesscenter?I’llhavealotofpaperworktodo,yousee.W:Yes.It’sonthefirstfloor.Itprovidesallnecessaryservicessuchascopyingandprinting,translatingandfax

ing.W:Great.IguessI’llhavearelativelyeasytimeherewiththehelpofthestaffinthebusinesscenterhere.Bytheway,wherecanIgetabrochureofyo

urhotel?B:YoucangetitfromtheInformationDeskinthelobby.Oh,hereweare.Thisisyourroom,Mr.Williams.WhereshouldIp

utyourluggage?W:Justleaveitontheluggagestand.Thankyouverymuchforyourhelp.Andthisisforyou.B:Thankyou,Mr.Williams.Hope

you’llenjoyyourstay.Task2Mr.Williamsisaskingthebellmanaboutsomehotelservicesafterhehasfinishedcheckingin.Tickofftheservicesmention

edintheconversation.Unit3BellServiceTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversationandfillintheformwi

ththeinformationyouhear.ListeningScriptScriptBellCaptain(C):ThisistheBellCaptain’sDesk.MayIhelpyou?Guest(G):Yes.I’mgoingtocheckoutsoon.Couldyo

upickupmyluggage?C:Certainly,sir.MayIhaveyournameandroomnumber,please?G:It’sDavidGreeninRoom801.C:Room801.Mr.Green,whattimeareyoucheckingout?

G:Ataround11:30.C:At11:30.Letmesee.It’salmost11o’clock.Couldyoumakesureyourbagsareallpacked?G:Sure.Unit3BellServ

iceScriptC:I’llsendabellmantoyourroomatonce.Pleasewaitforawhile.(Thebellmancomesfortheluggage.)Bellm

an(B):Goodmorning,Mr.Green.I’vecomeforyourluggage.G:Thankyou.Couldyoutakethesetwosuitcases,please?I’lltak

ethehandbagwithme.B:OK.Sojustthesetwosuitcases?G:Yes.B:Isthereanythingvaluableorfragileinthem?G:No.(Theygettothelobby.)B:Thisisyourclaimtag,Mr.Gre

en.We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.G:OK.Thankyouverymuch.B:You’rewelcome.Ihopeyouhaveenjoyedyourstaywithus.

ListeningScriptTask4Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Listentotheconversationandfillintheformwiththeinformationyouhea

r.Unit3BellServiceThankYou!酒店英语１ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院