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客户咨询会议报告CustomerAdvisorySessionReport[客户名称ClientName][年月日][Day,Month,Year]BusinessPerformanceImprovementProgram2.7CustomerAdvisor

ySessionReport报告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissue

sthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissues

thatwereraisedattheCAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport报告

摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwereraised

attheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]I

FC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本报告详述了在[日期]举行的客户咨询会议上提出的问题。ThisCus

tomerAdvisoryReportdetailsthesignificantissuesraisedasaresultofthesessionheldon[date]➢[数量]家客户参加了此次会议[Number]custome

rsattended➢本次会议已经录音，有磁带可用。Thesessionwasaudio-tapedandthesetapesareavailableIFC-CPDFBusinessPerformanceImprovement

Program2.7CustomerAdvisorySessionReport导言Introduction…➢本次会议的目的在于从有价值的客户那里听取建设性意见，以便明确公司可以从哪些地方来提高业绩。Thepurposeofthesessionwastoseekconstru

ctivefeedbackfromvaluedcustomersinordertoidentifyhowthebusinesscanimproveitsperformanceIFC-CPDFBusinessPerformanceImp

rovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢会议中讨论了以下内容：Thefollowingareaswerediscussed:-[产品与服务ProductsandServi

ces];-[客户服务CustomerService];-[竞争Competition]-[衣着，形象和制服DressCode,ImageandUniforms];and-[市场和沟通MarketingandCommunication].IFC-CPDFBusinessPe

rformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司名称Name姓名IFC-CPDFBusinessPerformanceImpro

vementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司Name姓名IFC-CPDFBusinessPerformanceImprovementProgram2.7Customer

AdvisorySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC

-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题]

[Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionRe

port行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoadd

resstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBus

inessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务CustomerService…➢[详述在该项议程上所提到的主要问题Detailthesign

ificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务Cu

stomerService…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovem

entProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对

问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesr

aised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionR

eport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdviso

rySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementP

rogram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问

题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendat

ionstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competition

…➢与会客户讨论了对竞争对手的看法，并填制了MichaelPorter的竞争定位工作表CustomerswereaskedtodiscusstheirperceptionofthecompetitionandcompleteaMich

aelPorterCompetitivePositioningWorksheet➢我们将提供给你客户所填制的工作表Copiesofthecompletedworksheetswillbeprovidedtoyou➢总的来说，客户将[公司名称]定

位于[x]部位([x]价,[x]质)Generallycustomerspositioned[ClientName]inthe[x]quadrant,([x]price,[x]quality)IFC-CPDFBusinessPerformanceImprovemen

tProgram2.7CustomerAdvisorySessionReport竞争Competition…低LowHighlyDifferentiated高度独特性高High高HighPriceLeader低价竞争者价格Price质量Quality[客

户名称][ClientName]Low竞争对手[Competitor]竞争对手[Competitor]将所有可能的定位在图标上显示出来ShowallthepositioningsfromthecompletedworksheetsIFC-CPDFBusiness

PerformanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Det

ailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象和制服Dress

Code,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerforman

ceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissu

esraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Provi

derecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通Mar

ketingandCommunication…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerform

anceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommunication…➢[详述在该项议程上所提到的主要问题D

etailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议Reco

mmendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesr

aised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CP

DFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…➢下面为在与[客户名称]打交道时，客户认为最有

价值的事：Thefollowingwereidentifiedasthethingscustomersvaluedmostaboutdealingwith[ClientName]:-[列出客户认为有价值的事Listthingsthatarevalued]

;-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalue

d];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…-[列出客户认

为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Li

stthingsthatarevalued];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户不喜欢的事

ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Thefollowingwereidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]:-[列出

客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[

列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionRe

port客户不喜欢的ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Thefollowingwereidentifiedasthethingscustomersdi

slikemostaboutdealingwith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthatar

edisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovementProgram2.7

CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方

面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddressk

eydislikes];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant

…➢客户为影响其做购买决策的各种因素的重要性进行了打分Clientswereaskedtorankvariouscriteriaintheorderofimportancetothemwhenmakingthepu

rchasedecision…➢我们将提供给你客户所填写的工作表复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CPDFBusinessPerformanceImprovemen

tProgram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraverag

escore]使用方便性EaseofUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务AdministrationandAccounting[

填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Enteraveragescore]竞争性价格Competi

tivenessofPrice[填入平均分Enteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisoryS

essionReport客户评分情况HowYouRated…➢客户被要求按10分制，为企业上述方面的表现打分Clientswereaskedtothenscoreyourperformanceineachareaoutof10-10分为“不需

要做任何改进”，1分为“在此方面需要进行大的改进”With10being“noimprovementcouldbemade”and1being“alargeimprovementisneeded”➢我们将提供给你客户所填表格

的复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySess

ionReport分数情况HowYouRated…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraveragescore]使用方便性Easeo

fUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务Ad

ministrationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkil

ls[填入平均分Enteraveragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore

]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[列出相关的建议Recommendations];[列出相关的建议

Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];IFC-CPDFBusinessPerformanceImprovementProgram2.7Custo

merAdvisorySessionReport综述Overall…➢假设客户成为[企业名称]的所有人，其要做的第一项改革是：Ifthecustomersweretobecometheownerof[Client

Name],tomorrow,thefirstthingthattheywouldchangewouldbe:-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];

-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredt

obeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…-[列出将优先进行改革的项目Listcha

ngesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeaprio

rity];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport结论

Conclusion…➢[加入顾问人员对总体结果的结论Consultanttoaddconclusionofoverallresults]IFC-CPDF