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客户咨询会议报告CustomerAdvisorySessionReport[客户名称ClientName][年月日][Day,Month,Year]BusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport报告摘要Ex

ecutiveSummary…➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCA

S]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwereraisedatthe

CAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport报告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题

DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwereraisedatthe

CAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwereraisedatth

eCAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本报告详述了在[日期]举行的客户咨询会议上提出的问题。ThisCustomerAdvi

soryReportdetailsthesignificantissuesraisedasaresultofthesessionheldon[date]➢[数量]家客户参加了此次会议[Number]customersattended

➢本次会议已经录音，有磁带可用。Thesessionwasaudio-tapedandthesetapesareavailableIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport

导言Introduction…➢本次会议的目的在于从有价值的客户那里听取建设性意见，以便明确公司可以从哪些地方来提高业绩。Thepurposeofthesessionwastoseekconstructive

feedbackfromvaluedcustomersinordertoidentifyhowthebusinesscanimproveitsperformanceIFC-CPDFBusinessPerformanceImprovementProgram2.7Cu

stomerAdvisorySessionReport导言Introduction…➢会议中讨论了以下内容：Thefollowingareaswerediscussed:-[产品与服务ProductsandServices];-[客户服务CustomerService];-[竞争Compet

ition]-[衣着，形象和制服DressCode,ImageandUniforms];and-[市场和沟通MarketingandCommunication].IFC-CPDFBusinessPerformanceImpr

ovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司名称Name姓名IFC-CPDFBusinessPe

rformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司Name姓名IFC-

CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题Detailthesignificantissues

raisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务ProductsandServices…➢[详述在该

项议程上所提到的主要问题][Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySe

ssionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissue

sraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFB

usinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务CustomerService…➢[详述在该项议程上所提到的主要问题Detailthesignifican

tissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务CustomerSer

vice…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprov

ementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2

.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.

[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionRepo

rt竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7Cus

tomerAdvisorySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CP

DFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的

建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddressth

eissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7Cus

tomerAdvisorySessionReport竞争Competition…➢与会客户讨论了对竞争对手的看法，并填制了MichaelPorter的竞争定位工作表Customerswereaskedtodiscusstheirperceptionofthecompetitiona

ndcompleteaMichaelPorterCompetitivePositioningWorksheet➢我们将提供给你客户所填制的工作表Copiesofthecompletedworksheetswillbep

rovidedtoyou➢总的来说，客户将[公司名称]定位于[x]部位([x]价,[x]质)Generallycustomerspositioned[ClientName]inthe[x]quadrant,

([x]price,[x]quality)IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competi

tion…低LowHighlyDifferentiated高度独特性高High高HighPriceLeader低价竞争者价格Price质量Quality[客户名称][ClientName]Low竞争对手

[Competitor]竞争对手[Competitor]将所有可能的定位在图标上显示出来ShowallthepositioningsfromthecompletedworksheetsIFC-CPDFBusinessPerformanceImprovementProgram2.7Customer

AdvisorySessionReport着装，形象和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesrais

edduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象和制服Dre

ssCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerforma

nceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2

.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题

的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport市

场工作与沟通MarketingandCommunication…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovement

Program2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommunication…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringt

hissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题

的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddress

theissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7Custome

rAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…➢下面为在与[客户名称]打交道时，客户认为最有价值的事：Thefollowingwereidentifiedasthethingscustome

rsvaluedmostaboutdealingwith[ClientName]:-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthata

revalued];-[列出客户认为有价值的事Listthingsthatarevalued];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事T

hingsCustomersValue…-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的

事Listthingsthatarevalued];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户不喜欢的事ThingsCustomersDislike…➢以下是在与[客户名称]

打交道的过程中，客户不喜欢的事：Thefollowingwereidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]

:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthat

aredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdv

isorySessionReport客户不喜欢的ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Thefollowingwereidentifiedasthethingscustomersdislikemostaboutdealingw

ith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客

户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议Recommend

edActionPlan…[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendat

ionstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdviso

rySessionReport重要的方面WhatIsImportant…➢客户为影响其做购买决策的各种因素的重要性进行了打分Clientswereaskedtorankvariouscriteriaintheorderofimportancetothemwhen

makingthepurchasedecision…➢我们将提供给你客户所填写的工作表复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CP

DFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant…标准CRITERIA平均分AVERAGESCO

RE产品质量ProductQuality[填入平均分Enteraveragescore]使用方便性EaseofUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度Ease

ofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务AdministrationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragesco

re]员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Enteraveragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式

PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户评分情况HowY

ouRated…➢客户被要求按10分制，为企业上述方面的表现打分Clientswereaskedtothenscoreyourperformanceineachareaoutof10-10分为“不需要做任何改进”，1分为“在此方面需要进行大的改进”With10being“noimprovem

entcouldbemade”and1being“alargeimprovementisneeded”➢我们将提供给你客户所填表格的复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CPDFBusinessPerformanc

eImprovementProgram2.7CustomerAdvisorySessionReport分数情况HowYouRated…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分E

nteraveragescore]使用方便性EaseofUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务Admini

strationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Entera

veragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceImpr

ovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[列出相关的建议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recom

mendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];IFC-CPDFBusinessPerformanceImprovemen

tProgram2.7CustomerAdvisorySessionReport综述Overall…➢假设客户成为[企业名称]的所有人，其要做的第一项改革是：Ifthecustomersweretobecometheowne

rof[ClientName],tomorrow,thefirstthingthattheywouldchangewouldbe:-[列出将优先进行改革的项目Listchangesconsideredtobeap

riority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行

改革的项目Listchangesconsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…-[列出将优先进行改革

的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsider

edtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport结论C

onclusion…➢[加入顾问人员对总体结果的结论Consultanttoaddconclusionofoverallresults]IFC-CPDF