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客户咨询会议报告CustomerAdvisorySessionReport[客户名称ClientName][年月日][Day,Month,Year]BusinessPerformanceImprovementProgram

2.7CustomerAdvisorySessionReport报告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwereraiseda

ttheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要

问题DetailthemajorissuesthatwereraisedattheCAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport报

告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]

➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwe

reraisedattheCAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本报告详述了在[日

期]举行的客户咨询会议上提出的问题。ThisCustomerAdvisoryReportdetailsthesignificantissuesraisedasaresultofthesessionheldon[date]➢[数量]家客户参加了此次会议[Number]customers

attended➢本次会议已经录音，有磁带可用。Thesessionwasaudio-tapedandthesetapesareavailableIFC-CPDFBusinessPerformanceImprove

mentProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本次会议的目的在于从有价值的客户那里听取建设性意见，以便明确公司可以从哪些地方来提高业绩。Thepurposeofthesessionwastos

eekconstructivefeedbackfromvaluedcustomersinordertoidentifyhowthebusinesscanimproveitsperformanceIFC-CPDFBusinessPer

formanceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢会议中讨论了以下内容：Thefollowingareasweredi

scussed:-[产品与服务ProductsandServices];-[客户服务CustomerService];-[竞争Competition]-[衣着，形象和制服DressCode,ImageandUniforms];a

nd-[市场和沟通MarketingandCommunication].IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Busin

ess公司名称Name姓名IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司Name姓名IFC-CPDFBusiness

PerformanceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesrais

edduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务Productsa

ndServices…➢[详述在该项议程上所提到的主要问题][Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovem

entProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommen

dationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoadd

resstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务CustomerService…

➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionR

eport客户服务CustomerService…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementPr

ogram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheis

suesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoaddr

esstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovemen

tProgram2.7CustomerAdvisorySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthi

ssegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detail

thesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建

议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]

3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImpro

vementProgram2.7CustomerAdvisorySessionReport竞争Competition…➢与会客户讨论了对竞争对手的看法，并填制了MichaelPorter的竞争定位工作表Customerswereas

kedtodiscusstheirperceptionofthecompetitionandcompleteaMichaelPorterCompetitivePositioningWorksheet➢我们将提供给你客户所填制的工作表Copieso

fthecompletedworksheetswillbeprovidedtoyou➢总的来说，客户将[公司名称]定位于[x]部位([x]价,[x]质)Generallycustomerspositioned[ClientName]inthe[x]qu

adrant,([x]price,[x]quality)IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competition…低LowHighlyDiffe

rentiated高度独特性高High高HighPriceLeader低价竞争者价格Price质量Quality[客户名称][ClientName]Low竞争对手[Competitor]竞争对手[Competitor]将所有可能的定位在图标上显示

出来ShowallthepositioningsfromthecompletedworksheetsIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象

和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBu

sinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthes

ignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问

题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommenda

tionstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusines

sPerformanceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommunication…➢[详述在该项议程上所提到的主要问题Detailthesignifi

cantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommunicati

on…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionRepor

t行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的

建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceIm

provementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…➢下面为在与[客户名称]打交道时，客户认为最有价值的事：The

followingwereidentifiedasthethingscustomersvaluedmostaboutdealingwith[ClientName]:-[列出客户认为有价值的事Listthingsthatarevalu

ed];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];IFC-CPDFBus

inessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…-[列出客户认为有价值的事Listthingsthatareva

lued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarev

alued];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户不喜欢的事ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Thefol

lowingwereidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-

[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovem

entProgram2.7CustomerAdvisorySessionReport客户不喜欢的ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Th

efollowingwereidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出

客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBu

sinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[解决客户不

喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendat

ionstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];IFC-CPDFBusinessPerformanceImprovementPr

ogram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant…➢客户为影响其做购买决策的各种因素的重要性进行了打分Clientswereaskedtorankvariouscriteriaintheo

rderofimportancetothemwhenmakingthepurchasedecision…➢我们将提供给你客户所填写的工作表复印件Copiesofthecompletedworksheetswillbep

rovidedtoyouIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant…标准CRITERIA

平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraveragescore]使用方便性EaseofUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平

均分Enteraveragescore]管理与财务AdministrationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]

员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Enteraveragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式Pa

ymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户评分情况HowYouRated…➢客户被要求按

10分制，为企业上述方面的表现打分Clientswereaskedtothenscoreyourperformanceineachareaoutof10-10分为“不需要做任何改进”，1分为“在此方面需要进行大的改进”With10being“noimprovement

couldbemade”and1being“alargeimprovementisneeded”➢我们将提供给你客户所填表格的复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CPDFBusinessPe

rformanceImprovementProgram2.7CustomerAdvisorySessionReport分数情况HowYouRated…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraverag

escore]使用方便性EaseofUseofProduct[填入平均分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与

财务AdministrationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Ent

eraveragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceI

mprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[列出相关的建议Recommendations];[列出相关的建

议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];IFC-CPDFBusinessPerfo

rmanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…➢假设客户成为[企业名称]的所有人，其要做的第一项改革是：Ifthecustomersweretobecomet

heownerof[ClientName],tomorrow,thefirstthingthattheywouldchangewouldbe:-[列出将优先进行改革的项目Listchangesconsid

eredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesc

onsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…-[列出将优先进行改革的项目Listchangesconside

redtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapri

ority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdv

isorySessionReport结论Conclusion…➢[加入顾问人员对总体结果的结论Consultanttoaddconclusionofoverallresults]IFC-CPDF