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客户咨询会议报告CustomerAdvisorySessionReport[客户名称ClientName][年月日][Day,Month,Year]BusinessPerformanceImprovement

Program2.7CustomerAdvisorySessionReport报告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailt

hemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题Detailthemajorissuesthatwerera

isedattheCAS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport报告摘要ExecutiveSummary…➢[详述在客户咨询会议上提到的主要问题Detailthem

ajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询

会议上提到的主要问题DetailthemajorissuesthatwereraisedattheCAS]➢[详述在客户咨询会议上提到的主要问题DetailthemajorissuesthatwereraisedattheC

AS]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本报告详述了在[日期]举行的客户咨询会议上提出的问题。ThisC

ustomerAdvisoryReportdetailsthesignificantissuesraisedasaresultofthesessionheldon[date]➢[数量]家客户参加了此次会议[Number]custo

mersattended➢本次会议已经录音，有磁带可用。Thesessionwasaudio-tapedandthesetapesareavailableIFC-CPDFBusinessPerform

anceImprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢本次会议的目的在于从有价值的客户那里听取建设性意见，以便明确公司可以从哪些地方来提高业绩。Thepurposeofthesessionwastoseekco

nstructivefeedbackfromvaluedcustomersinordertoidentifyhowthebusinesscanimproveitsperformanceIFC-CPDFBusinessPerformanceI

mprovementProgram2.7CustomerAdvisorySessionReport导言Introduction…➢会议中讨论了以下内容：Thefollowingareaswerediscussed:-[产品与

服务ProductsandServices];-[客户服务CustomerService];-[竞争Competition]-[衣着，形象和制服DressCode,ImageandUniforms];and-[市场和沟通MarketingandCommunication].IFC-CPDFBusi

nessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司名

称Name姓名IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport与会人员Attendees…➢➢➢➢➢➢➢➢➢➢Business公司Name姓名IFC-CPDFBusinessPerfor

manceImprovementProgram2.7CustomerAdvisorySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题Detailthes

ignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdviso

rySessionReport产品与服务ProductsandServices…➢[详述在该项议程上所提到的主要问题][Detailthesignificantissuesraisedduringthisse

gment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问

题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised

]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusines

sPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户服务CustomerService…➢[详述在该项议程上所提到的主要问题Detailth

esignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvis

orySessionReport客户服务CustomerService…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceIm

provementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendationstoaddresst

heissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providerecommendationstoadd

resstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerA

dvisorySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerfor

manceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competition…➢[详述在该项议程上所提到的主要问题Detailthesignific

antissuesraisedduringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议Recommen

dedActionPlan…1.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddressthe

issuesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendations

toaddresstheissuesraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionRepor

t竞争Competition…➢与会客户讨论了对竞争对手的看法，并填制了MichaelPorter的竞争定位工作表Customerswereaskedtodiscusstheirperceptionofthecom

petitionandcompleteaMichaelPorterCompetitivePositioningWorksheet➢我们将提供给你客户所填制的工作表Copiesofthecompletedworksheetswillbe

providedtoyou➢总的来说，客户将[公司名称]定位于[x]部位([x]价,[x]质)Generallycustomerspositioned[ClientName]inthe[x]quadrant,([x]price,[x]quality)IFC

-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport竞争Competition…低LowHighlyDifferentiated高度独特性高High高HighPriceLeader低价

竞争者价格Price质量Quality[客户名称][ClientName]Low竞争对手[Competitor]竞争对手[Competitor]将所有可能的定位在图标上显示出来Showallthepositi

oningsfromthecompletedworksheetsIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport着

装，形象和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerf

ormanceImprovementProgram2.7CustomerAdvisorySessionReport着装，形象和制服DressCode,ImageandUniforms…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraised

duringthissegment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1

.[对问题的建议Providerecommendationstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheis

suesraised]3.[对问题的建议Providerecommendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissu

esraised]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommu

nication…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthissegment]IFC-CPDFBusinessPerforman

ceImprovementProgram2.7CustomerAdvisorySessionReport市场工作与沟通MarketingandCommunication…➢[详述在该项议程上所提到的主要问题Detailthesignificantissuesraisedduringthiss

egment]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…1.[对问题的建议Providerecommendati

onstoaddresstheissuesraised]2.[对问题的建议Providerecommendationstoaddresstheissuesraised]3.[对问题的建议Providereco

mmendationstoaddresstheissuesraised]4.[对问题的建议Providerecommendationstoaddresstheissuesraised]IFC-CPDFBus

inessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…➢下面为在与[客户名称]打交道时，客户认为最有价值的事：Thefollowingw

ereidentifiedasthethingscustomersvaluedmostaboutdealingwith[ClientName]:-[列出客户认为有价值的事Listthingsthatareval

ued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];IFC-CPDFBus

inessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户认为有价值的事ThingsCustomersValue…-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户

认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];-[列出客户认为有价值的事Listthingsthatarevalued];IFC-

CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户不喜欢的事ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不

喜欢的事：Thefollowingwereidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户

不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IF

C-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport客户不喜欢的ThingsCustomersDislike…➢以下是在与[客户名称]打交道的过程中，客户不喜欢的事：Thefollowingwer

eidentifiedasthethingscustomersdislikemostaboutdealingwith[ClientName]:-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客

户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]-[列出客户不喜欢的事Listthingsthataredisliked]IFC-CPDFBusinessPerformanceImprovement

Program2.7CustomerAdvisorySessionReport行动建议RecommendedActionPlan…[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommen

dationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];[解决客户不喜欢的方面的建议Recommendationstoaddresskeydislikes];IFC-CP

DFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport重要的方面WhatIsImportant…➢客户为影响其做购买决策的各种因素的重要性进行了打分

Clientswereaskedtorankvariouscriteriaintheorderofimportancetothemwhenmakingthepurchasedecision…➢我们将提供给你客户所填写的工作表复印件Copiesofthecompletedworkshe

etswillbeprovidedtoyouIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport重要的方

面WhatIsImportant…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraveragescore]使用方便性EaseofUseofProduct[填入平均

分Enteraveragescore]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务AdministrationandAccou

nting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledge[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkills[填

入平均分Enteraveragescore]竞争性价格CompetitivenessofPrice[填入平均分Enteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformance

ImprovementProgram2.7CustomerAdvisorySessionReport客户评分情况HowYouRated…➢客户被要求按10分制，为企业上述方面的表现打分Clientswereaskedtothen

scoreyourperformanceineachareaoutof10-10分为“不需要做任何改进”，1分为“在此方面需要进行大的改进”With10being“noimprovementcouldbemade”and1being“alargeimprovementisneede

d”➢我们将提供给你客户所填表格的复印件CopiesofthecompletedworksheetswillbeprovidedtoyouIFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdviso

rySessionReport分数情况HowYouRated…标准CRITERIA平均分AVERAGESCORE产品质量ProductQuality[填入平均分Enteraveragescore]使用方便性EaseofUseofProduct[填入平均分Enteraveragesco

re]与企业打交道的方便度EaseofDealingWithBusiness[填入平均分Enteraveragescore]管理与财务AdministrationandAccounting[填入平均分Enteraveragescore]员工的知识TeamMemberKnowledg

e[填入平均分Enteraveragescore]员工的关系管理技能TeamMemberRelationshipSkills[填入平均分Enteraveragescore]竞争性价格CompetitivenessofPrice[填入平均分E

nteraveragescore]付款方式PaymentTerms[填入平均分Enteraveragescore]IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySess

ionReport行动建议RecommendedActionPlan…[列出相关的建议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommendations];[列出相关的建议Recommend

ations];[列出相关的建议Recommendations];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…➢假设客户成为[企业名称]的所有人，其要做的第一项改革

是：Ifthecustomersweretobecometheownerof[ClientName],tomorrow,thefirstthingthattheywouldchangewouldbe:-[列出将优先进行改革的项目Listchangesconsideredtobeapri

ority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listcha

ngesconsideredtobeapriority];IFC-CPDFBusinessPerformanceImprovementProgram2.7CustomerAdvisorySessionReport综述Overall…-[列出

将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的

项目Listchangesconsideredtobeapriority];-[列出将优先进行改革的项目Listchangesconsideredtobeapriority];IFC-CPDFBusinessPerformanc

eImprovementProgram2.7CustomerAdvisorySessionReport结论Conclusion…➢[加入顾问人员对总体结果的结论Consultanttoaddconclusionofover

allresults]IFC-CPDF