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PersonalDevelopmentPlanning个人发展计划Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你将得到针对目前和未来职责的发展机会RoomtoG

row－成长的空间Dec.2014Agenda日程•Reviewfeedbackfromourpeople•回顾来自员工的反馈建议•PDPProcess•PDP流程•Manager’sResponsibilitie

s•上司的责任•Employee’sResponsibilities•员工的责任•DevelopmentPlanningGuidelinesandExamples•发展计划的指引及实例•Whatthenext?•下一步?Fromanemployeepo

intofview,whatarethebiggestchallengesinpreparingtheirPDP?员工在准备其PDP时面临的最大挑战•MyknowledgeandabilitytocompletethePDPform•完成PDP表格所需的知识和能力•Findrightde

velopmentactivitiesformyimprovement•寻找针对改进的恰当发展行动•MyManager’sgenuineinterestinpeople’sdevelopment•上司对员工发展的切实关注•Lackofopportunit

ytogrowinmyproperty•酒店内的发展机会欠缺Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?上司在帮助员工准

备PDP时面临的最大挑战•Costoftime,money,andresourcesinpeople’sdevelopment•时间、金钱和员工发展所需的各类资源•Manager’sknowledgeandabilitytohelpourpeopleintheprocess•上司帮助

员工PDP所需的知识和能力•Managerlackofcommitment•上司对PDP缺乏认可和投入Whyourpeopledon’tfeelwearefocusingontheirdevelopment?员工为何感受不到我们对其发展的重视?•NoPDPMeeting

•没有PDP会谈•Lackoffollowupforindividual’sPDP•对员工PDP缺乏落实•Turnoverofmiddlemanagersbreakstheprocess•因中层经理流动而导致的进程终止•PDPnotlinkwithpe

ople’spromotioninthehotel•PDP和员工升职之间缺乏关联•Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment•相对个人发展，员工认为升职

和加薪更重要•PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway•员工将PDP等同于“参加培训”，其实很多时候培训并非最有效

途径Whatdoyouliketoseemostinthistraining?在此次的培训中，我们希望看到..?•Talkaboutmoreon-the-jobactivities•更多讨论在岗工作活动•Waysorappr

oachestolearntoimprovetheirshortages/weakness.•改进员工弱项的学习方法和途径•HavemorerealcasesandexamplesonhowPDPlinktoperformance•运用更多真实案例来阐述PDP与绩效之间的联系•Ho

wtoreviewtheprogressofemployees’PDPeffectively&conveniently?•如何方便有效地评估员工PDP进程•Emphasisontrackingandfollowingup•追踪进展，重视落实WhatelsetheCorporateO

fficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒店提升PDP表现?•Structuredpromotion/transferpolicycommittedbyowners•标准化的升职/调岗政策且获业主认可•Aplatformfo

rhotelstosharebestpracticeindevelopmentplanning.•建立酒店间可分享有关发展计划最佳做法的沟通平台•Adevelopmentresourcesbookletforourpeoplet

orefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI•提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”•

Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess•有关精英管理流程更为全面完整的方案和沟通资讯•MorefocusedandstructuredinHIPOdevelopment•在高潜力

员工发展方面更具针对性和系统性Process流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月Employeeprepa

reownPDPbaseonperformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理M

arch/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实

施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有相应发展计划Employeeownshis/her

development.Managerprovidessupport.员工对其自身发展负责，经理则需提供支持Employee’sResponsibilities员工责任•Takeownershipandaccountabilityforyourdevelopmen

t&growth•对自身发展承担责任和义务•Thinkaboutyourcareeraspiration•考虑自身职业理想•Knowyourstrengthandgaps•了解自身优势和差距•Seekfeedbacksfrommanager,peers,andsubordin

ate•主动获取上司、同僚和下属的反馈•PrepareyourPDP•准备自己的PDP•DiscussyourPDPwithyourManager•和上司讨论自己的PDP•ImplementyourPDP•实施自己的PDP•Askforsupportandseekfee

dbackcontinuously•持续寻求支持并听取反馈Manager’sResponsibilities上司的责任•Deliverourcommitment–roomtogrow•遵守承诺–发展的空间•Knowpeople’scareeraspiratio

n•了解员工的职业理想•Knowpeople’sstrengthandgaps•了解员工的优势和差距•Spendtimetodiscussemployee’sPDP•花时间与员工讨论其PDP•Providesuggestionsond

evelopmentmethodandactivitiesduringPDPmeeting•在PDP会谈中提供关于发展方式及活动的建议•Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan•在员工实施

发展计划时向其提供必要的支持•Providecontinuousfeedback•持续提供反馈Planningforsuccess为成功计划MyCareerAspirations我的职业理想•What

Iwanttodointhefuture?•我未来想从事什么职位?•Timeframe?•时间表？•Mobility?•是否愿意迁移？•Realistic?•切合实际？•IfIstayincurrentrole,howI

wanttoseemyselfbeingmoreeffective•如果依然从事现职位，任何使自己更加有效？MyCareerAspirations–Example我的职业理想–实例•Tostayincurrentroleinnext12months•在接下来的12个月中依然任现职•Openafu

llservicehotelin1stor2ndtiercitywithinnext2years•之后两年内，在1或2线城市筹开一家全功能酒店•TobecomeanF&BheadinCPorIChotelsin3years•3年内成为CP或IC酒店的餐饮总监•To

becomeaGMinHIEXin12months•12个月内成为假日快捷酒店的总经理•Tostrengthenmyleadershipincurrentroleinnext12months•之后12个月里在现职任内提升自身领导力•

ToacquireexposureinRoomsinnext12months•在之后12个月里涉猎房务部•Reflectonperformancereview,other’sfeedback,andyourcareeraspiration•反思

绩效评估结果和他人反馈，体现个人职业理想•Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)•致力于2至4个关键领域（优势、发展需求、现职、未来职位）•Targetslinkto

Leadership/FunctionalCompetencies•目标专注于领导/专业能力•Focusonyourbehavior,notonbusinessresults•关注自身行为而非经营结果Step1:MyTar

get第一步：我的目标WhatIamgoingtofocusmydevelopmenton?发展应关注哪些方面DefiningDevelopmentTarget制订发展目标Behaviour行为Skill技能Knowledge知识Winni

ngWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能ClusterDefinitionCompetenciesTeamFocused“Wor

kingtogethereffectivelytomeetbusinessgoalsfaster”•FosteringCollaboration•LeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustar

getsinanefficientway”•DriveforResults•TurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspar

tners,andchangingtomeettheirneeds”•Guest/Customer&MarketFocus•ChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitor

s,bothnowandinthefuture”•ThinksAhead•UnderstandingourBusinessLeadershipCompetencies领导能力LeadershipCompetencies领导能力TeamFocused:LeadingandDevelo

pingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself

,andgivescleardirectionsasneeded•Tellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfid

ence•Trustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoit•

Givesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethat

isn’tgoodenoughandappliesthesamestandardtoself•Looksforopportunitiestodevelopownskillsandwelcomesguidanceandfeed

backonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhy•Communicatesgoalsandobjectivesandmakeslinkswithorgani

zationalgoals•Assignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountability•Showsp

eoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslike•Reinforcesthisbyregularlyrecognizingandpraisingpeoplefora

jobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6Encourages

inputfromtheteam•Asksforandconsiderstheinputofothersindecisionsthataffectthem•Considersothers’capabiliti

esandpotentialwhenassigningactivitiesandprojects•Holdsselfandothersaccountableforachievingresults:establishes

specificandefficientfollow-upmechanismstotrackprogress•Providesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeo

ple’sconfidence•Reinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldone•Helpsothersde

veloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsanda

ctivelyinvolvestheteam•Asksforandconsiderstheinputofothersindecisionsthataffectthem•Providesspecificandconstructi

vefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidence•Understandsandleverages

themajorstrengthsandweaknessesofteammembers,includingself•Monitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriti

caltoteamsuccess•AppropriatelyandregularlyrecognizesandrewardsindividualsandtheteamMyTarget-Examples我的目标－实例

Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力BuildcollaborativebusinessrelationshipswithReservation

andHousekeeping与预定部和客房部建立协作共赢的工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Knowingrevenuege

nerationprinciplesandmethods了解有关营收的原则和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Strengthenm

yleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Acquiremarket/competitionrelatedinformation.Planandimplementprojec

tstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Step2:MySuccess第二步：我的成功•WhatwillIbeableto‘do’,‘

see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?•工作技能、知识、行为或经历的发展会如何体现在个人“言行举止”

上？•Focuson“you”,notbusinessmeasurement•关注“你”自身的改变，而非经营业绩的提升•Bespecific•特定明确Whatwillbedifferent?期望改变的方面MySuccess-Examples我的成功–实例Tar

get/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingon

myown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献Buildcollaborativebusinessrelationsh

ipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解这些部门的工作流程

和主要困难，从而与其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Peoplewillbemorewillingto

cometomeforadviseandsuggestion他人乐于征求我的建议和想法Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Iwillbeabletoimplementrevenuegenerationstrategiest

oensurerevenuetargetsareachieved.具备落实营收战略从而确保达到营收目标的能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Mymanagerwillspendle

sstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthenmyleadershipan

dbuildahighlymotivatedteam提升个人领导力，建立高成效团队Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasas

uccessfulleader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Planandimplement

projectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理项

目，提升顾客满意度Step3:MyAction第三步：我的行动•WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?•我要做什么？谁

需要参与？何时学有成效？需要何支持或资源？•About70%ofactionsarebasedonon-the-joblearning•70％左右的行动应专注于在工作中学习•Theactionscanbepr

acticedonaregular/dailybasis•行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出将实施的特定行动，从而确保达到各项目标Strategies

ForGrowingSkills技能提升的策略Strategiespeopletypicallyusefordevelopment常用发展策略80%Training/培训10%Books&Research书籍和研究1

0%OnTheJob/工作活动StrategiespeopleSHOULDusefordevelopment该用发展策略10%Training/培训20%Books&Research书籍和研究70%OnTheJob/工作活动LearningandDevelopme

ntSolutions学习和发展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandM

ethods/流程和方法EducationLearningthroughResources/通过各项资源，从教育中学习ExperienceLearningthroughDoing/通过实践操作，从经历中学习ExposureLearningt

hroughOthers/通过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例•Instructor-ledcourses•讲

师现场培训•On-the-jobtasks&projects•在岗工作任务和项目•Feedback&Coaching•反馈和辅导•Web-basedLearningPrograms•网络学习课程•JobChanges&Rotations•工作变换和轮换•Mento

rs&RoleModels•导师和榜样•IndependentLearning/SelectedReadings•独立学习/选择性阅读•SpecialAssignments•特定工作分配•Visibilityopportuni

tiesfromkeyindividuals,leadersandteams•观察关键个人、领导和团队，总结成功经验•Industry/CareerConferences&Seminars•行业/职业会议和论坛•Practice&Reflection

•实践并反思•CertificationsProgram(s)•各项认证课程•GivingPresentations•宣讲MyAction-Examples我的行动－实例Target/目标MyActio

n/我的行动Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力•Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinm

yLearningbyendofMarch•3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程•PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentw

ellandwhattodobetternexttime•每周至少实践两次学得技能，记录下有效作法和需改进方面•Usingchecklisttoseekfeedbackfrommypeopleonceamonth•每月一次听取员工反馈（使用检查清单）•S

eekfeedbackfrommymanagerduringmid-yearreviewandperformancereview•在年中/终评估终获取上司的反馈Buildcollaborativebusinessre

lationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系•StartacrosstrainingplaninReservationandHousekeepingfromApril15.•从4月15日起启动预定部和客

房部的交叉培训计划•HaveinformalluncheswithEHandRSVNMgr.onceamonth•每月一次和行政管家和预定部经理共进非正式午餐•Discusswithmyteamandimplementaplantoworkbettertogetherwit

hotherdepartments.ImplementtheplanbyendofApril.•和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划MyAction-Examples我的行动–实例Target/目标MyAction/我的行动Leveragemymeeti

ngskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率•Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinli

steningandtalking.•一对一会谈中不打断别人，妥善分配听和说的时间•Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.•一对一会谈中主动询问，倾听他人的观

点和建议Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法•ParticipateintheweeklyRevenueReview.•参加每周营收会议•AttendRevenueAcademyinAugust•8月份参加营收培训

•VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.•主动参与至少一次酒店营收方面的项目•Getcoachedfrommymanager•从上司处得到辅导•Analyzerevenu

emaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult•每月分析营收最大化机会，并准备行动方案以改善结果MyAction-Examples我的行动－实例Target/目标MyAction/我的行

动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队•EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthatthe

yhavedonetobuildteamworkwiththeirdirectreports•每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例•EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteam

didwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmon

ths•每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况Acquiremarket/competitionrelatedinformation.Planandimplem

entprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目•Readthebook“DrivingChange”&“Trends”byMarch31.•3月底之前

阅读“DrivingChang”和“Trends”。•ExplorebestpracticesinideaslibrarybyMay31•5月31日前在IdeaLibrary里探寻到最佳事例•Implement2projectsintheyear.•年内实施

两个项目•Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysucc

ess”isachieved(qualitativeand/orquantitative)•追踪方式包括获取反馈、回顾会谈、检查行动的完成和“我的成功”是否达成（定性和/或定量）•Feedbackfrommorethanonesourcesisrequired.•从各个渠道获取反馈•Bespeci

ficondatesandpeoplewhomwillbeinvolved•明确完成日期和参与人选Step4:KeepingMyselfonTrack第四步:追踪自身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标的方法和指标

KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效

团队•Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch•3月底之前在mylearning网站上完成授权的

知识和技能的e-larning课程•PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime•每周至少实践两次学得技能，记录下有效作法和需改进方面•Usingche

cklisttoseekfeedbackfrommypeopleonceamonth•每月一次听取员工反馈（使用检查清单）•Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview•在年中/终评估终获取上司的反

馈•Learningacquiredtimely•按时学习•Achieve80%practicetarget•达成80%的实践目标•Feedbackfromsubordinatesandmanager•从上司和下属处获得反馈•ReflectinESre

sult•在ES结果中得以体现BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系•Star

tacrosstrainingplaninReservationandHousekeepingfromApril15.•从4月15日起启动预定部和客房部的交叉培训计划•HaveinformalluncheswithEHandRSVNMgr.onceamonth•每月一次和行政管

家和预定部经理共进非正式午餐•Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.Implementtheplanbyend

ofApril.•和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划•Completetrainingaccordingtoplan•按计划完成培训•Achievesetobjectiv

esintheplan•达成计划中设定的目标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Leveragemymeetingskillst

ocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率•Ineveryone-on-onemeeting,Iwillnotinterruptpeopleand

balancethetimeinlisteningandtalking.•一对一会谈中不打断别人，妥善分配听和说的时间•Ineveryone-on-onemeeting,Iwillaskquestionstohearpe

ople’sideaandsuggestions.•一对一会谈中主动询问，倾听他人的观点和建议•Reviewmylearningwithmymanagerquarterly•每季度与上司回顾学习所得•Mymanagerandmyselfwillelicitfeedbackint

hisareaduringmid-yearreviewandyear-endperformancereview•在年中/终评估中上司和我共同对此给予反馈Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法

•ParticipateintheweeklyRevenueReview.•参加每周营收会议•AttendRevenueAcademyinAugust•8月份参加营收培训•Volunteertoworkinatleasto

neRevenuegenerationprojectsinthehotel.•主动参与至少一次酒店营收方面的项目•Getcoachedfrommymanager•从上司处得到辅导•Analyzerevenuemaximizationopportunit

iesmonthlyandprepareactionstoimprovetheresult•每月分析营收最大化机会，并准备行动方案以改善结果•PasstheRevenueAcademy•完成营收培训•Achievegoalssetinrevenuegener

ationprojects•达成在营收项目中设定的目标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipan

dbuildahighlymotivatedteam提升个人领导力，建立高成效团队•EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamwo

rkwiththeirdirectreports•每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例•EverytimeIhaveafullstaffmeetingIwillcelebrate

publicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithl

astmonths•每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况•ReviewinDepartmentmonthlymeeting•部门月度会议中进行回顾•Askmysuper

visorsonceperquarterfordirectfeedbackonthingsIcanimprove•每季度询问主管关于我需改进方面的直接反馈•SharewithXXandexchangebestpractices•与XX分享并交换最佳事例Acqu

iremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面

的知识。计划并实施旨在提升宾客满意度的项目•Readthebook“DrivingChange”&“Trends”byMarch31.•3月底之前阅读“DrivingChang”和“Trends”。•Explorebestpractices

inideaslibrarybyMay31•5月31日前在IdeaLibrary里探寻到最佳事例•Implement2projectsintheyear.•年内实施两个项目•Submittheprojectplanformym

anagerreviewandcomments•将项目计划发送给上司，询问其看法•GSTSexceedlastyearby5%•GSTS比去年提升5%PersonalDevelopmentPlanMe

eting个人发展计划会谈•Beopenandhonest•开放诚实•Talkaboutcareeraspirations.•谈论职业理想•Talkaboutstrengthandareaforimprovement•谈论优势和改进区域•Identifydevelopmentactio

nsrequiredtobecomemoreeffective•探明更为有效的发展行动•Confirmwhatresourcesareneededandwhoisgoingtosupport•确认所需资源和何人支持•Talkabouthowtofollowup•谈论如何跟

进落实MaterialstoguideyouthroughthePDPprocess有关PDP流程的资讯MaterialstoguideyouthroughthePDPprocess有关PDP流程的资讯Chinesev

ersionwillbesenttoyouafterthemeetingHowmanagercanhelptotracktheprogress?上司如何帮助以跟踪进程•Deliverpromiseonresou

rcesandsupport•遵守关于提供资源和给予支持的承诺•Conductreviewmeetingaccordingtoplan•根据计划来开展回顾会谈•Usecoachablemomentstogivefeedbackandrecog

nizeimprovement•抓住时机，给出反馈并认可进步•Genuineinterestonpeopledevelopment•对员工发展表现出切实的兴趣恒大酒店员工个人发展计划HengdaHotelStaffPer

sonalDevelopmentPlan姓名Name部门Dept.岗位Position入职时间EntryTime转正时间ProbationDueDate填表时间Fill-inDate目标Objectives优先

级别Priority发展途径CriticalPath成功标准SuccessCriteria行动计划ActionsSteps需要哪些支持Supportedby/Resources计划完成时间DueDate进展情况S

tatus我想提高哪些方面/达到什么目标？WhatdoIhopetoimprove/achieve?（relevanttoKPO）最高★★★Top我的短期目标/长期目标是？Whataremyshort/longterm

goals?如何衡量是否已经达到目标？Howtomeasurewhentheobjectiveshavebeenachieved?我用什么方法实现我的目标？WhatmethodswillIusetoachi

evemyobjectives?我的时间表安排是？What'smyschedule?1.提高个人培训能力★★近期目标:培养新员工，让他们尽快掌握礼宾部的技能知识新员工能够独立完成对客服务将理论和实践相结合，一对一进行新员工培训各部门同事对我部门的支持2.提高个人领导能力

★★★近期目标:在以后的工作当中，逐渐熟练掌握部门领导各项能力能够将一个部门正常运转并能完成上级领导安排的各项任务在工作中，努力学习其他人的管理能力，将自己所学的知识运用到工作当中去各部门领导和员工对我的

监督及鼓励3.提高与其他部门的协调能力★★★长期目标：加强与其他部门之间的沟通在对客服务当中能够很好有效的为客人服务在以后的工作与生活当中加强与其他部门领导和员工之间的沟通各部门领导的帮助与配合4.对客服务意识与技能★★长期目标：加强对客服务态度及效率受到客人良好的评价及鼓励加强自己的学习

与工作当中的实践能力各部门领导与同事的指导和批评5.加强与酒店外的营业场所（景区、餐厅等娱乐消费场所）的沟通。★★长期目标:联系其他营业场所，提供全方面高效率服务为客人提供个性化有效率的服务加强对外沟通，与之建立友好的联系本部门领导的支持

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