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PersonalDevelopmentPlanning个人发展计划Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你将得到针对目前和未来职责的

发展机会RoomtoGrow－成长的空间Dec.2014Agenda日程•Reviewfeedbackfromourpeople•回顾来自员工的反馈建议•PDPProcess•PDP流程•Manager’sResponsibilities•上司的责任•Employee’sResp

onsibilities•员工的责任•DevelopmentPlanningGuidelinesandExamples•发展计划的指引及实例•Whatthenext?•下一步?Fromanemployeepointofview,whatarethebiggestchallengesin

preparingtheirPDP?员工在准备其PDP时面临的最大挑战•MyknowledgeandabilitytocompletethePDPform•完成PDP表格所需的知识和能力•Findrightdevelop

mentactivitiesformyimprovement•寻找针对改进的恰当发展行动•MyManager’sgenuineinterestinpeople’sdevelopment•上司对员工发展的切实关注•L

ackofopportunitytogrowinmyproperty•酒店内的发展机会欠缺Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpe

opletopreparetheirPDP?上司在帮助员工准备PDP时面临的最大挑战•Costoftime,money,andresourcesinpeople’sdevelopment•时间、金钱和

员工发展所需的各类资源•Manager’sknowledgeandabilitytohelpourpeopleintheprocess•上司帮助员工PDP所需的知识和能力•Managerlackofcommitment•上司对PDP缺乏认可和投

入Whyourpeopledon’tfeelwearefocusingontheirdevelopment?员工为何感受不到我们对其发展的重视?•NoPDPMeeting•没有PDP会谈•Lackoffollowupforindividual’sPDP•对员工PDP缺乏

落实•Turnoverofmiddlemanagersbreakstheprocess•因中层经理流动而导致的进程终止•PDPnotlinkwithpeople’spromotioninthehotel•PDP和员工升职之间缺乏关联•Peoplethoug

htpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment•相对个人发展，员工认为升职和加薪更重要•PeoplethoughtPDPis“attendingtrai

ning”,butalotoftime,itisnotthemosteffectiveway•员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径Whatdoyouliketoseemostinthistraining?在此次的培训中，我们希望看到..?•Talkaboutmoreon

-the-jobactivities•更多讨论在岗工作活动•Waysorapproachestolearntoimprovetheirshortages/weakness.•改进员工弱项的学习方法和途径•Havemorerealcases

andexamplesonhowPDPlinktoperformance•运用更多真实案例来阐述PDP与绩效之间的联系•Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?•如何

方便有效地评估员工PDP进程•Emphasisontrackingandfollowingup•追踪进展，重视落实WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒

店提升PDP表现?•Structuredpromotion/transferpolicycommittedbyowners•标准化的升职/调岗政策且获业主认可•Aplatformforhotelstosharebestpracticeindevel

opmentplanning.•建立酒店间可分享有关发展计划最佳做法的沟通平台•Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“

SuccessfulManagerHandbook”publishedbyPDI•提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”•Tohavemoreintegratedapproachandcommunicationontalentman

agementprocess•有关精英管理流程更为全面完整的方案和沟通资讯•MorefocusedandstructuredinHIPOdevelopment•在高潜力员工发展方面更具针对性和系统性Process流程Steps/步骤Who/何人负责

When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月EmployeeprepareownPDPbaseonp

erformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeeti

ngandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanag

er员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有相应发展计划Employeeownshis/herdevelopmen

t.Managerprovidessupport.员工对其自身发展负责，经理则需提供支持Employee’sResponsibilities员工责任•Takeownershipandaccountabilityforyourdev

elopment&growth•对自身发展承担责任和义务•Thinkaboutyourcareeraspiration•考虑自身职业理想•Knowyourstrengthandgaps•了解自身优势和差距•Seekfeedbacksfrommanager,

peers,andsubordinate•主动获取上司、同僚和下属的反馈•PrepareyourPDP•准备自己的PDP•DiscussyourPDPwithyourManager•和上司讨论自己的PDP•ImplementyourPDP•实施自己的PDP•Askforsu

pportandseekfeedbackcontinuously•持续寻求支持并听取反馈Manager’sResponsibilities上司的责任•Deliverourcommitment–roomtogrow•遵守承诺–发展的空间•

Knowpeople’scareeraspiration•了解员工的职业理想•Knowpeople’sstrengthandgaps•了解员工的优势和差距•Spendtimetodiscussemployee’sPDP•花时间与员工讨论其PDP•Providesuggestio

nsondevelopmentmethodandactivitiesduringPDPmeeting•在PDP会谈中提供关于发展方式及活动的建议•Providenecessarysupportforyourpeopletoimplementt

heirdevelopmentplan•在员工实施发展计划时向其提供必要的支持•Providecontinuousfeedback•持续提供反馈Planningforsuccess为成功计划MyCareerAspirations我的职业理想•Wha

tIwanttodointhefuture?•我未来想从事什么职位?•Timeframe?•时间表？•Mobility?•是否愿意迁移？•Realistic?•切合实际？•IfIstayincurrentrole,ho

wIwanttoseemyselfbeingmoreeffective•如果依然从事现职位，任何使自己更加有效？MyCareerAspirations–Example我的职业理想–实例•Tostayincurrentrolei

nnext12months•在接下来的12个月中依然任现职•Openafullservicehotelin1stor2ndtiercitywithinnext2years•之后两年内，在1或2线城市筹开一家全功

能酒店•TobecomeanF&BheadinCPorIChotelsin3years•3年内成为CP或IC酒店的餐饮总监•TobecomeaGMinHIEXin12months•12个月内成为假日快捷酒店的总经理•Tostrengthenm

yleadershipincurrentroleinnext12months•之后12个月里在现职任内提升自身领导力•ToacquireexposureinRoomsinnext12months•在之后12个月

里涉猎房务部•Reflectonperformancereview,other’sfeedback,andyourcareeraspiration•反思绩效评估结果和他人反馈，体现个人职业理想•Identify2to4areastofocus(strengthanddevelopm

entneeds,currentroleandfuturerole)•致力于2至4个关键领域（优势、发展需求、现职、未来职位）•TargetslinktoLeadership/FunctionalCompetencies•目标专注于领导/专业能力•Focusonyour

behavior,notonbusinessresults•关注自身行为而非经营结果Step1:MyTarget第一步：我的目标WhatIamgoingtofocusmydevelopmenton?发展应关注哪些方面DefiningDevelopmentTarget制订发展目标Behaviour

行为Skill技能Knowledge知识WinningWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能ClusterDefinitionCompetenciesT

eamFocused“Workingtogethereffectivelytomeetbusinessgoalsfaster”•FosteringCollaboration•LeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoa

chieveambitioustargetsinanefficientway”•DriveforResults•TurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andc

hangingtomeettheirneeds”•Guest/Customer&MarketFocus•ChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture

”•ThinksAhead•UnderstandingourBusinessLeadershipCompetencies领导能力LeadershipCompetencies领导能力TeamFocused:LeadingandDevelopingPeople“Workingtogethe

reffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivesclea

rdirectionsasneeded•Tellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidence•Tru

stspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoit•Gives

constructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tg

oodenoughandappliesthesamestandardtoself•LooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSuperviso

rCorporateBand7Explains&showswhattodoandwhy•Communicatesgoalsandobjectivesandmakeslinkswithorganizationalgoals•Assignstasks,settingclear,spec

ificperformanceexpectations,objectives,standards,andaccountability•Showspeoplewhat’stherightandwrongway

todothings,showingwhat‘good’performancelookslike•Reinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpi

ngthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6Encouragesinputfromtheteam•Ask

sforandconsiderstheinputofothersindecisionsthataffectthem•Considersothers’capabilitiesandpotentialwhenassignin

gactivitiesandprojects•Holdsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-u

pmechanismstotrackprogress•Providesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidence•Reinforcespe

rformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldone•Helpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Ifo

rget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteam•Asksforandconsiderstheinputofother

sindecisionsthataffectthem•Providesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sco

nfidence•Understandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingself•Monitorsongoingperf

ormanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccess•AppropriatelyandregularlyrecognizesandrewardsindividualsandtheteamMyTarget

-Examples我的目标－实例Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Buildcollaborativebusinessrelatio

nshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituatio

ns提升一对一面谈技巧，提高沟通效率Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确

度Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Acquiremarket/competitionrelatedinformation.Planandimplem

entprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Step2:MySuccess第二步：我的成功•WhatwillIbeableto‘do’,‘see’,‘hear’,‘sa

y’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?•工作技能、知识、行为或

经历的发展会如何体现在个人“言行举止”上？•Focuson“you”,notbusinessmeasurement•关注“你”自身的改变，而非经营业绩的提升•Bespecific•特定明确Whatwillbedifferen

t?期望改变的方面MySuccess-Examples我的成功–实例Target/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Iwillspendmoreti

metoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我的员工，而非万事亲力亲为

。我的员工会满意其能作出贡献BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Iwillunderstandtheprocessandchallenges

inthesedepartmentsandworkbetterwitheachother.了解这些部门的工作流程和主要困难，从而与其更好合作Leveragemymeetingskillstocommunicatemoreeffect

ivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人乐于征求我的建议和想法K

nowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具备落

实营收战略从而确保达到营收目标的能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgiven

moreopportunitiestodoandlearnnewthings.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Peoplewil

lasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Plana

ndimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Iwillmanagesomesuccessfulprojectsandincrease

customersatisfaction成功管理项目，提升顾客满意度Step3:MyAction第三步：我的行动•WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?What

supportorresourcesareneeded?•我要做什么？谁需要参与？何时学有成效？需要何支持或资源？•About70%ofactionsarebasedonon-the-joblearning•70％

左右的行动应专注于在工作中学习•Theactionscanbepracticedonaregular/dailybasis•行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets

.列出将实施的特定行动，从而确保达到各项目标StrategiesForGrowingSkills技能提升的策略Strategiespeopletypicallyusefordevelopment常用发展策略80%Training/培训10%Books&Resear

ch书籍和研究10%OnTheJob/工作活动StrategiespeopleSHOULDusefordevelopment该用发展策略10%Training/培训20%Books&Research书籍和研究7

0%OnTheJob/工作活动LearningandDevelopmentSolutions学习和发展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,s

omeofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通过各项资源，从教育中学习ExperienceLearningthroughDoing/通过

实践操作，从经历中学习ExposureLearningthroughOthers/通过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例•I

nstructor-ledcourses•讲师现场培训•On-the-jobtasks&projects•在岗工作任务和项目•Feedback&Coaching•反馈和辅导•Web-basedLearningPrograms•网络学习课程•JobCh

anges&Rotations•工作变换和轮换•Mentors&RoleModels•导师和榜样•IndependentLearning/SelectedReadings•独立学习/选择性阅读•SpecialAss

ignments•特定工作分配•Visibilityopportunitiesfromkeyindividuals,leadersandteams•观察关键个人、领导和团队，总结成功经验•Industry/CareerConferences&Seminars

•行业/职业会议和论坛•Practice&Reflection•实践并反思•CertificationsProgram(s)•各项认证课程•GivingPresentations•宣讲MyAction-Examples我的行动－实例Tar

get/目标MyAction/我的行动Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力•Obtainempowermentanddelegationknowledgeandskillsthroughe-learn

ingcourseinmyLearningbyendofMarch•3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程•PracticeskillsIlearnedatleasttwiceaweekandmakenoteo

nwhatwentwellandwhattodobetternexttime•每周至少实践两次学得技能，记录下有效作法和需改进方面•Usingchecklisttoseekfeedbackfrommypeopleonc

eamonth•每月一次听取员工反馈（使用检查清单）•Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview•在年中/终评估终获取上司的反馈Buildcollaborativebusinessrelationshipsw

ithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系•StartacrosstrainingplaninReservationandHousekeepingfromApril15.•从4月15日起启动预定部和客

房部的交叉培训计划•HaveinformalluncheswithEHandRSVNMgr.onceamonth•每月一次和行政管家和预定部经理共进非正式午餐•Discusswithmyteamandimplementaplantoworkbette

rtogetherwithotherdepartments.ImplementtheplanbyendofApril.•和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划MyAction-Exa

mples我的行动–实例Target/目标MyAction/我的行动Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率•Ineve

ryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.•一对一会谈中不打断别人，妥善分配听和说的时间•Ineveryone-on-oneme

eting,Iwillaskquestionstohearpeople’sideaandsuggestions.•一对一会谈中主动询问，倾听他人的观点和建议Knowingrevenuegenerationprinciplesandmethods了

解有关营收的原则和方法•ParticipateintheweeklyRevenueReview.•参加每周营收会议•AttendRevenueAcademyinAugust•8月份参加营收培训•Volunteertoworkinatleast

oneRevenuegenerationprojectsinthehotel.•主动参与至少一次酒店营收方面的项目•Getcoachedfrommymanager•从上司处得到辅导•Analyzerevenuemaximizationopport

unitiesmonthlyandprepareactionstoimprovetheresult•每月分析营收最大化机会，并准备行动方案以改善结果MyAction-Examples我的行动－实例Target/目标M

yAction/我的行动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队•EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3

thingsthattheyhavedonetobuildteamworkwiththeirdirectreports•每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例•EverytimeIhaveafullstaffmeetingIwillcelebratepubl

icly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths•每次召开员工会议时，我要公开庆祝团队两个做

得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecu

stomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目•Readthebook“DrivingChange”&“Trends”byMarch31.•3月底之前阅读“DrivingChang”

和“Trends”。•ExplorebestpracticesinideaslibrarybyMay31•5月31日前在IdeaLibrary里探寻到最佳事例•Implement2projectsintheyear.•年内实施两个项目•Me

thodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachi

eved(qualitativeand/orquantitative)•追踪方式包括获取反馈、回顾会谈、检查行动的完成和“我的成功”是否达成（定性和/或定量）•Feedbackfrommorethanonesourcesisrequired.•从各个渠道获取反馈•Bespecificondat

esandpeoplewhomwillbeinvolved•明确完成日期和参与人选Step4:KeepingMyselfonTrack第四步:追踪自身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标的方法和指标Ke

epingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuil

dahighlymotivatedteam提升个人领导力，建立高成效团队•Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch•3月底

之前在mylearning网站上完成授权的知识和技能的e-larning课程•PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime•每周至少实践两

次学得技能，记录下有效作法和需改进方面•Usingchecklisttoseekfeedbackfrommypeopleonceamonth•每月一次听取员工反馈（使用检查清单）•Seekfeedbac

kfrommymanagerduringmid-yearreviewandperformancereview•在年中/终评估终获取上司的反馈•Learningacquiredtimely•按时学习•Achieve80%pract

icetarget•达成80%的实践目标•Feedbackfromsubordinatesandmanager•从上司和下属处获得反馈•ReflectinESresult•在ES结果中得以体现Buil

dcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系•Startacrosstrai

ningplaninReservationandHousekeepingfromApril15.•从4月15日起启动预定部和客房部的交叉培训计划•HaveinformalluncheswithEHandRSVNMgr.onceamonth•每月一次和行政管家和预定部经理共

进非正式午餐•Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.•和团队共同讨论与其他部门协作共赢的计划，

并在四月底之前实施该计划•Completetrainingaccordingtoplan•按计划完成培训•Achievesetobjectivesintheplan•达成计划中设定的目标KeepingMyselfonTrack-

Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对

一面谈技巧，提高沟通效率•Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.•一对一会谈中不打断别人，妥善分配听和说的时间•Ineveryone-on

-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.•一对一会谈中主动询问，倾听他人的观点和建议•Reviewmylearningwithmyman

agerquarterly•每季度与上司回顾学习所得•Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview•在年中/终评估中上司和我共同对此给予反馈

Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法•ParticipateintheweeklyRevenueReview.•参加每周营收会议•AttendRevenueAcademyin

August•8月份参加营收培训•VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.•主动参与至少一次酒店营收方面的项目•G

etcoachedfrommymanager•从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult•每月分析营收最大化机会，并准备行动方案以改善结果•Passt

heRevenueAcademy•完成营收培训•Achievegoalssetinrevenuegenerationprojects•达成在营收项目中设定的目标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAc

tion我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队•EverytimeIspendtimewithmysupervisors,Iwillaskthemto

describe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports•每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例•EverytimeIhaveafullstaff

meetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmon

thandreviewhowwellwewentwithlastmonths•每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况•ReviewinDepartmentmonthlymeeting•部门月

度会议中进行回顾•AskmysupervisorsonceperquarterfordirectfeedbackonthingsIcanimprove•每季度询问主管关于我需改进方面的直接反馈•SharewithXXandexchangebestpractices•与XX分享并交换

最佳事例Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在

提升宾客满意度的项目•Readthebook“DrivingChange”&“Trends”byMarch31.•3月底之前阅读“DrivingChang”和“Trends”。•Explorebestpracticesinideaslibra

rybyMay31•5月31日前在IdeaLibrary里探寻到最佳事例•Implement2projectsintheyear.•年内实施两个项目•Submittheprojectplanformymanagerreviewandcomments

•将项目计划发送给上司，询问其看法•GSTSexceedlastyearby5%•GSTS比去年提升5%PersonalDevelopmentPlanMeeting个人发展计划会谈•Beopenandhonest•开放诚实•Talkaboutcareeraspirations.•谈论职业

理想•Talkaboutstrengthandareaforimprovement•谈论优势和改进区域•Identifydevelopmentactionsrequiredtobecomemoreeffective•探明更为有效的发展行动•Confirmwhatresourcesar

eneededandwhoisgoingtosupport•确认所需资源和何人支持•Talkabouthowtofollowup•谈论如何跟进落实MaterialstoguideyouthroughthePDPprocess有关PDP流程的资讯Materialst

oguideyouthroughthePDPprocess有关PDP流程的资讯ChineseversionwillbesenttoyouafterthemeetingHowmanagercanhelptotracktheprogress?上司如何帮助以跟踪进程•Deliverpromiseonre

sourcesandsupport•遵守关于提供资源和给予支持的承诺•Conductreviewmeetingaccordingtoplan•根据计划来开展回顾会谈•Usecoachablemomentstogiv

efeedbackandrecognizeimprovement•抓住时机，给出反馈并认可进步•Genuineinterestonpeopledevelopment•对员工发展表现出切实的兴趣恒大酒店员工个人发展计划HengdaHotelSt

affPersonalDevelopmentPlan姓名Name部门Dept.岗位Position入职时间EntryTime转正时间ProbationDueDate填表时间Fill-inDate目标Objectives优先级别Priority发展途径CriticalPat

h成功标准SuccessCriteria行动计划ActionsSteps需要哪些支持Supportedby/Resources计划完成时间DueDate进展情况Status我想提高哪些方面/达到什么目标？WhatdoIhopetoimp

rove/achieve?（relevanttoKPO）最高★★★Top我的短期目标/长期目标是？Whataremyshort/longtermgoals?如何衡量是否已经达到目标？Howtomeasurewhentheobject

iveshavebeenachieved?我用什么方法实现我的目标？WhatmethodswillIusetoachievemyobjectives?我的时间表安排是？What'smyschedule?1.提高个人培训能力★★近期目标:培养新员工，让他们尽快掌握礼宾部的技能知识新员

工能够独立完成对客服务将理论和实践相结合，一对一进行新员工培训各部门同事对我部门的支持2.提高个人领导能力★★★近期目标:在以后的工作当中，逐渐熟练掌握部门领导各项能力能够将一个部门正常运转并能完成上级领导安排的各项任务在工作中，努力学习其他人的管理能力，将自己所学的知识运用到工作当中

去各部门领导和员工对我的监督及鼓励3.提高与其他部门的协调能力★★★长期目标：加强与其他部门之间的沟通在对客服务当中能够很好有效的为客人服务在以后的工作与生活当中加强与其他部门领导和员工之间的沟通各部门领导的帮助与配合4.对客服务意识与技能★★长期目

标：加强对客服务态度及效率受到客人良好的评价及鼓励加强自己的学习与工作当中的实践能力各部门领导与同事的指导和批评5.加强与酒店外的营业场所（景区、餐厅等娱乐消费场所）的沟通。★★长期目标:联系其他营业场所，提供全方面高效率服务为客人提供个性化有效率的服务加强对

外沟通，与之建立友好的联系本部门领导的支持评估意见CommentsCommentsorQuestions建议和问题banzhaowen@163.com383523248@qq.com